• Job Description

  Req#: 7479
  Responsibilities
  
  
  Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a RO Customer Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
  You Will:
  • Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner.
  • Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.
  • Update patient demographics and insurance information as needed.
  • Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies.
  • Review patient accounts to determine why there is an outstanding balance and effectively explain the details.
  • Process payments over the phone from patients
  • Negotiate payment arrangements with patients.
  • Explain insurance company's explanation of benefits (EOB).
  You Are:
  • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
  • Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
  • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service
  To Ensure Success In This Role, You Must Have:
  • High School Diploma or GED
  • Experience working in a high-volume call center.
  • Proficient computer skills including ability to type 30+ WPM
  • Knowledge of medical insurance processes, terminology and explanation of benefits (EOB).
  
  
  Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a RO Customer Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
  You Will:
  • Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner.
  • Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.
  • Update patient demographics and insurance information as needed.
  • Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies.
  • Review patient accounts to determine why there is an outstanding balance and effectively explain the details.
  • Process payments over the phone from patients
  • Negotiate payment arrangements with patients.
  • Explain insurance company's explanation of benefits (EOB).
  You Are:
  • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
  • Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
  • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service
  To Ensure Success In This Role, You Must Have:
  • High School Diploma or GED
  • Experience working in a high-volume call center.
  • Proficient computer skills including ability to type 30+ WPM
  • Knowledge of medical insurance processes, terminology and explanation of benefits (EOB).

• About the company

  RadNet is the national leader in outpatient imaging. Backed by 30 years of experience, we deliver high-quality, cost-effective solutions for all 353 centers in our network—and for our strategic partners.

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