• Job Description

  Req#: A3728-25-0018?language=en&page=221&sort=publicationDateDesc

  Job summary

  Join a Fast-Growing, Forward-Thinking Healthcare Team

  Are you ready to take the next step in your career in people management? Do you have what it takes to lead a team in a fast-paced, patient-focused environment? Have experience in general practice or are you a Manager in an organisation with a passion for delivering outstanding service? If so, Hastings & Rother Healthcare wants to hear from you!

  We're on the lookout for a dynamic, motivated, and experienced individual to join us as a Reception Manager a vital role within our expanding, innovative healthcare organisation. This is your chance to truly make an impact, shape a team, and be part of something bigger as we continue to grow.

  Main duties of the job

  As our Reception Manager, youll play a key role in ensuring our front-of-house services run smoothly and efficiently. You will:

  • Lead, manage, and inspire a dedicated Reception team
  • Oversee day-to-day operations to ensure timely and high-quality service delivery
  • Manage staff performance, sickness, and rotas to maintain service excellence
  • Ensure the team meets key performance indicators (KPIs)
  • Champion exceptional patient service and promote positive team relationships
  • Collaborate closely with the Patient Services and Senior Management Teams to support wider operational needs across the organisation

  This is more than just a management role it's an opportunity to shape the patient experience and contribute to the continued success of a thriving healthcare provider.

  About us

  At Hastings & Rother Healthcare, we do things differently. Since forming in 2021, weve brought together three GP practices in Hastings and St Leonards to become the largest provider in the area. We are committed to innovation, growth, and excellence, By joining us, youll benefit from:

  • A growing, forward-thinking organisation with real development potential
  • Supportive leadership and collaborative teams
  • Opportunities to progress your career within healthcare management
  • Access to the NHS Pension Scheme
  • Six weeks Annual Leave plus Bank Holiday

  Interview date 9th June 2025

  Details

  Date posted

  14 May 2025

  Pay scheme

  Other

  Salary

  £30,621 to £34,081 a year HRH normally appoint at the bottom of the scale

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3728-25-0018

  Job locations

  Hastings Old Town Surgery

  Rock-a-nore Road

  Hastings

  East Sussex

  TN34 3DW

  
  

  Warrior Square Surgery, Marlborough House

  Warrior Square

  St Leonards on sea

  TN37 6BG

  
  

  Churchwood Surgery

  Tilebarn Road

  St. Leonards-on-sea

  East Sussex

  TN38 9PA

  
  

  Job description

  Job responsibilities

  Your Role at a Glance - Please see full job description in the link

  As Reception Manager, you will play a vital role in leading and overseeing the day-to-day operations of our Reception team. You will be responsible for the effective management, supervision, and leadership of the team, ensuring that all duties are carried out efficiently and to a high standard. This includes managing staff performance, handling sickness absence, and ensuring appropriate rota coverage to maintain consistent service levels. You will be expected to drive the team to meet key performance indicators and practice targets, while promoting a culture of outstanding patient service and strong team collaboration.

  In addition, you will work closely with our Patient Services and Senior Management teams to support the broader patient services function across the organisation. This is a fantastic opportunity to take ownership of a dynamic front-line team and contribute meaningfully to a growing, innovative healthcare provider.

  What Were Looking For

  To thrive in this role, youll need to bring proven experience in managing teams, ideally within a general practice or primary care setting. A passion for people, Leadership and development. You should be dedicated to delivering outstanding customer service, confident using a variety of IT systems and demonstrate excellent proficiency in word processing, Excel, and data entry. A collaborative approach and the ability to work effectively as part of a team are essential.

  Youll have a solid understanding of general office procedures and must be able to respond professionally to requests for assistance, always maintaining confidentiality. The role requires someone who is resilient and calm under pressure, with the ability to organise and prioritise their workload effectively. We value individuals who are proactive, resourceful, and able to use their initiative to see tasks and projects through to completion.

  Job description

  Job responsibilities

  Your Role at a Glance - Please see full job description in the link

  As Reception Manager, you will play a vital role in leading and overseeing the day-to-day operations of our Reception team. You will be responsible for the effective management, supervision, and leadership of the team, ensuring that all duties are carried out efficiently and to a high standard. This includes managing staff performance, handling sickness absence, and ensuring appropriate rota coverage to maintain consistent service levels. You will be expected to drive the team to meet key performance indicators and practice targets, while promoting a culture of outstanding patient service and strong team collaboration.

  In addition, you will work closely with our Patient Services and Senior Management teams to support the broader patient services function across the organisation. This is a fantastic opportunity to take ownership of a dynamic front-line team and contribute meaningfully to a growing, innovative healthcare provider.

  What Were Looking For

  To thrive in this role, youll need to bring proven experience in managing teams, ideally within a general practice or primary care setting. A passion for people, Leadership and development. You should be dedicated to delivering outstanding customer service, confident using a variety of IT systems and demonstrate excellent proficiency in word processing, Excel, and data entry. A collaborative approach and the ability to work effectively as part of a team are essential.

  Youll have a solid understanding of general office procedures and must be able to respond professionally to requests for assistance, always maintaining confidentiality. The role requires someone who is resilient and calm under pressure, with the ability to organise and prioritise their workload effectively. We value individuals who are proactive, resourceful, and able to use their initiative to see tasks and projects through to completion.

  Person Specification

  Experience

  Essential

  • Previous experience of managing teams
  • Previous experience of general practice

  Knowledge and Skills

  Essential

  • Knowledge of general office procedures
  • Confident and effective communication skills, both verbally and in writing
  • Show a capacity to work alone and the ability to keep calm under pressure
  • Manage and prioritise multiple tasks
  • Good organisational skill

  Desirable

  • Knowledge of EMIS Web

  Qualifications

  Essential

  • Minimum requirement of GCSEs A-D including a C in English or equivalent

  Person Specification

  Experience

  Essential

  • Previous experience of managing teams
  • Previous experience of general practice

  Knowledge and Skills

  Essential

  • Knowledge of general office procedures
  • Confident and effective communication skills, both verbally and in writing
  • Show a capacity to work alone and the ability to keep calm under pressure
  • Manage and prioritise multiple tasks
  • Good organisational skill

  Desirable

  • Knowledge of EMIS Web

  Qualifications

  Essential

  • Minimum requirement of GCSEs A-D including a C in English or equivalent

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Hastings & Rother Healthcare

  Address

  Hastings Old Town Surgery

  Rock-a-nore Road

  Hastings

  East Sussex

  TN34 3DW

  
  

  Employer's website

  https://hastingsandrother.healthcare/ (Opens in a new tab)

  Employer details

  Employer name

  Hastings & Rother Healthcare

  Address

  Hastings Old Town Surgery

  Rock-a-nore Road

  Hastings

  East Sussex

  TN34 3DW

  
  

  Employer's website

  https://hastingsandrother.healthcare/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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