• Job Description

  Req#: A4683-25-0000?language=en&page=571&sort=publicationDateDesc

  Job summary

  The Reception Manager is responsible for overseeing the day-to-day operations of a general practice's reception, leading a team of receptionists to ensure efficient and seamless patient care. This position involves supervising staff, coordinating workflows, addressing patient inquiries, and supporting the overall smooth operation of the practice.

  EXPERIENCE REQUIRED: RECEPTION IN A GP PRACTICE

  Main duties of the job

  As the Reception Manager at Farley Road Medical Practice, you'll lead the reception team to ensure smooth daily operations. Key duties will include managing staff rotas, optimising processes, and upholding high standards of patient care. You'll also be integral in facilitating effective communication between patients and healthcare providers while supporting the team with training and development. This position is ideal for someone who excels in a fast-paced, patient-centered environment and has a passion for leading and motivating a team.

  About us

  Our team includes 2 GP partners, 5 salaried GPs, 1 Advanced Nurse Practitioner, 2 Practice Nurses, and 2 Health Care Assistants. Through our PCN ARRS staff, were fortunate to have a dedicated Clinical Pharmacist, Social Prescriber, and Care Coordinators. Additionally, we have weekly access to 1 physiotherapist and 1 Mental Health Practitioner.

  The clinicians are supported by a highly skilled administrative team, with the Reception team at its core. Therefore, having a strong reception management structure is essential to maintaining the smooth operation of the practice.

  Details

  Date posted

  21 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  A4683-25-0000

  Job locations

  53 Farley Road

  South Croydon

  Surrey

  CR2 7NG

  
  

  Job description

  Job responsibilities

  • Provide day-to-day leadership, support, and first-line management for the reception team, including staff training, performance evaluations, appraisals and conflict resolution.
  • Handle patient inquiries and concerns, offering solutions or escalating issues when necessary. Ensure clear communication between patients, clinicians, and external organisations.
  • Plan and manage the reception rota to ensure proper staffing, making adjustments for leave and sickness as needed.
  • Ensure efficient use of practice IT systems, troubleshoot any issues, and train new staff on relevant software and processes.
  • Ensure reception processes align with practice policies and NHS guidelines.
  • Monitor and assess the quality of work within the reception team, implementing improvements where required.
  • Serve as the main point of contact between patients, clinicians, and other staff members.
  • Assist with problems which may lead to complaints
  • Assist with various administrative duties and other tasks as needed.
  • Participate in health and safety audits, ensuring compliance with relevant policies and procedures.

  Job description

  Job responsibilities

  • Provide day-to-day leadership, support, and first-line management for the reception team, including staff training, performance evaluations, appraisals and conflict resolution.
  • Handle patient inquiries and concerns, offering solutions or escalating issues when necessary. Ensure clear communication between patients, clinicians, and external organisations.
  • Plan and manage the reception rota to ensure proper staffing, making adjustments for leave and sickness as needed.
  • Ensure efficient use of practice IT systems, troubleshoot any issues, and train new staff on relevant software and processes.
  • Ensure reception processes align with practice policies and NHS guidelines.
  • Monitor and assess the quality of work within the reception team, implementing improvements where required.
  • Serve as the main point of contact between patients, clinicians, and other staff members.
  • Assist with problems which may lead to complaints
  • Assist with various administrative duties and other tasks as needed.
  • Participate in health and safety audits, ensuring compliance with relevant policies and procedures.

  Person Specification

  Experience

  Essential

  • Experience of working in reception in a GP practice setting

  Desirable

  • Management/Supervisory skills

  Person Specification

  Experience

  Essential

  • Experience of working in reception in a GP practice setting

  Desirable

  • Management/Supervisory skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Farley Road Medical Practice

  Address

  53 Farley Road

  South Croydon

  Surrey

  CR2 7NG

  
  

  Employer's website

  https://www.farleymedical.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Farley Road Medical Practice

  Address

  53 Farley Road

  South Croydon

  Surrey

  CR2 7NG

  
  

  Employer's website

  https://www.farleymedical.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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