• Job Description

  Req#: R-15981273

  Empowering Africa’s tomorrow, together…one story at a time.

  With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

  My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

  Job Summary

  Job Description

  Greeting and Assistance

  • Courteously greet and assist all visitors upon their arrival at the bank.

  • Provide accurate information and guidance to visitors regarding their inquiries or appointments.

  • Accompany and guide visitors to their desired destinations within the building as required.

  
  Telephone Management

  • Answer incoming calls promptly and professionally, redirecting them to the appropriate recipients or departments.

  • Take accurate messages and ensure they are promptly delivered to absent recipients.

  • Provide correct and relevant information to callers to assist with their queries.
    

  Document Handling

  • Receive, record, and organize all incoming and outgoing letters and documents.

  • Hand over letters and couriers to messengers for internal distribution.

  • Maintain cleanliness and organization of the reception area
    
    

  Information Management

  • Update and maintain the internal telephone directory to reflect changes in staff members.

  • Provide relief support to the Telephone Operator during leave or absenteeism as required.
    

  Visitor Management

  • Manage the visitor's book, accurately recording visitor details and purpose of visit.

  • Oversee the distribution and collection of visitor badges for security purposes.
    

  Administrative Support

  • Perform any other related duties as directed by the Line Manager.

  • Assist with administrative tasks to support the smooth functioning of the reception area and bank operations.

  Role/Person Specification

  Preferred Education:

  • Basic educational qualification is required.

  • Possession of a valid driver's license and certifications related to safe driving practices are preferred.

  • Courses or certifications in customer service can be advantageous.

  • Knowledge of office procedures and practices can be beneficial.
    

  Preferred Experience:

  • Prior experience in a similar role, preferably in a corporate or customer-facing environment.

  • Experience in providing excellent customer service and handling inquiries effectively.

  • Familiarity with administrative tasks such as document handling, phone etiquette, and appointment scheduling.
    

  Knowledge & Skills:

  • Excellent Communication Skills: Clear and effective communication, both verbal and written.

  • Customer Service Orientation: Ability to provide courteous and efficient service to visitors and callers.

  • Organizational Skills: Capacity to manage multiple tasks and prioritize responsibilities effectively.

  • Attention to Detail: Ability to maintain accuracy in tasks such as recording messages and handling documents.

  • Computer Proficiency: Basic knowledge of computer applications such as MS Office and email.

  Technical Competencies:

  • Telephone Operation: Proficiency in operating a multi-line telephone system and handling calls efficiently.

  • Document Handling: Ability to receive, record, and organize incoming and outgoing letters and documents.

  • Office Equipment Operation: Familiarity with office equipment such as photocopiers, printers, and fax machines.

  • Database Management: Basic understanding of database systems for maintaining records and directories.

  Behavioural Competencies:

  • Professionalism: Maintains a professional demeanor and represents the bank positively to visitors and callers.

  • Adaptability: Flexibility in handling changing priorities and unexpected situations.

  • Teamwork: Ability to collaborate effectively with colleagues and other departments.

  • Problem-Solving Orientation: Capacity to identify and address issues promptly and effectively.

  • Empathy: Demonstrates understanding and empathy towards the needs of visitors and callers.

  • Confidentiality: Handles sensitive information with discretion and maintains confidentiality as required.

  Education

  GET Certificate: Education, Training and Development (Required)

• About the company

  Absa Group Limited, and originally Amalgamated Banks of South Africa, is a South African-based financial services group, offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management, as well a...

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