Essential Functions and Responsibilities:

• Manage all aspects of the renewal and subscriptions for software products developed at Data Innovations
• Prepare various forms of customer correspondence, including renewal and subscription notifications, letters, quotes, and invoices
• Classify renewals and subscriptions in the tracking system based on the payment status and ensure the customer data is complete and accurate
• Respond to inquiries from customers, Sales and Finance Department regarding subscription status
• Investigate and resolve renewal and subscription discrepancies and inquiries
• Provide timely feedback to the department manager regarding any customer concerns
• Provide timely and accurate quotes to customers
• Process renewal and subscription cancellations
• Assist with process documentation and enhancements
• Develop and run reports, queries, and spreadsheets
• Identify inefficiencies in the sales administration and renewal process and promote the improvement of areas identified
• Train / Mentor recurring revenue specialists amongst all product lines
• Maintain and further develop current contracting process (VA's, IHS sites)

Requirements

Knowledge, Skills, and Abilities:

• Proficient with Microsoft Office Suite applications
• Proven ability to communicate clearly and professionally in verbal and written formats with both internal and external customers
• Strong attention to detail
• Excellent organizational and customer service skills
• Ability to operate under constant deadlines and productively handle and prioritize tasks
• Ability to be self-motivated and to effectively manage multiple projects
• Ability to think thoroughly and independently with minimal guidance and seek a resolution through to completion
• Ability to follow DI's policies and procedures and system usage practices
• Must comply with Company vaccination policy

Education and/or Experience

Associates Degree in Business Administration or similarly related field, or 5 years of relevant experience working in business administration or related profession.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

• Experience with NetSuite
• Experience with Sales Force

Supervision Level

This person reports directly to the Manager of Recurring Revenue.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)