• Job Description

  Req#: JR246983

  Job Title

  Regional Intake Manager

  Location

  GHG Troy MI

  Additional Location(s)

  Employee Type

  Employee

  Working Hours Per Week

  40

  Job Description

  APPLICANTS CAN SIT REMOTELY IF THEY LIVE IN MICHIGAN

  Graham Healthcare Group is hiring a Regional Intake Manager to join our dynamic team! The Regional Intake Manager is responsible for the team assigned to prepare, transcribe, and update patient referral information for the new pending patient or to facilitate the timely resumption of home health services. The Regional Intake Manager, under the direction of the Vice President of Intake, is to support both professional and administrative support personnel by interviewing applicants and recommending hires, providing training, making work shift assignments, approving absences, and evaluating the performance of the team. This position can be remote for Michigan candidates only.

  Regional Intake Manager Job Responsibilities:

  Lead and Manage Teams

  • Leads and supervises intake staff by providing/coordinating training, performance evaluations, time and attendance, and supportive coaching.

  • Manages and maintains staff schedules and time off

  • Train new and current Intake Employees on new and current processes using the most up to date job aids and SOPs

  • Ensure staff have access provision and equipment to perform their roles

  • May be required to participate in rotational holidays and weekends, if needed

  Coordinates and Communicates with Key Stakeholders

  • Maintain clear and effective communication with intake coordinators, patients, families, sales, liaisons, insurance, and scheduling

  • Collaborates with departments to ensure timely starts and resumptions of care

  Data Management

  • Ensure accurate, timely, and complete data entry and management of client information for intake workflow including no-admissions, and delays

  • Monitors and manages daily workflow using reports and dashboards to ensure patients are scheduled on time

  Problem Solving

  • Address and resolve issues or concerns that arise during the intake process including obtaining or clarifying orders for home health services and treatments

  • Identifies home health clinical requirements on the patient referral to support care transition visit needs

  • Appropriately applies critical and clinical judgment to resolve day-to-day concerns

  • Demonstrates appropriate steps to escalate concerns to the designated department leader

  • Identifies clinical grouping or clinical focus of care for the anticipated home health plan of care prior to start or resumption of care services using appropriate supportive medical provider documentation if needed.

  Regional Intake Manager Qualifications/Requirements:

  • Must be willing to learn and demonstrate competence with tasks

  • Must be willing to audit referrals and the work of the team to evaluate accuracy and timeliness

  • Must be willing to learn and demonstrate flexibility in managing rollout and change

  • Must be able to maintain objectivity and fairness when managing staff

  EDUCATION and/or EXPERIENCE:

  • Graduate of an accredited nursing program

  • Active Registered Nurse state license

  • Minimum of (1) year of clinical experience in home health.

  • Minimum of (1) year of direct patient/family experience to address customer service concerns

  About Graham Healthcare Group:

  As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

  Join the Graham Healthcare Group and enjoy the following benefits:

  • Competitive Pay: With opportunity for advancement

  • Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.

  • Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.

  • Generous PTO Packages.

  • Retirement: Save for your future with our company offered 401k plan and pension.

  • Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.

  Benefits may vary based on your employment status.

  NOTICE:

  • Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
  • By supplying your phone number, you agree to receive communication via phone or text.
  • By submitting your application, you are confirming that you are legally authorized to work in the United States.

  Graham Healthcare Group is an Equal Opportunity Employer

• About the company

  Partnering with health systems to deliver highly reliable care into patient homes and communities. Healthcare Partnerships and Post-Acute Care.

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