Rehabilitation Case Manager – Salary up to £27,000

Are you passionate about working with internal and external stakeholders to give continuity of care and wellbeing? Are you empathetic by nature and passionate about getting the best outcome for your customers?

We are looking for people who truly care. People like you!

A bit about the job:

The purpose of this role is to support our corporate customers with their absent employees in order to facilitate a safe, timely and durable return to work. Working within our Group Income Protection claims team, you will be able to use an evidence based, biopsychosocial approach to telephonically evaluate the nature of a customer’s symptoms and functional restrictions which have come about as a result of a variety of medical conditions.

You will be able to identify potential obstacles and consider appropriate intervention pathways to help people recover and overcome such barriers to achieve a successful return to work. This will involve utilising our supplier network to help in an individual’s recovery and may also include negotiating and designing bespoke return to work plans with absent employees, HR teams, line managers, occupational health teams and other relevant health professionals.

You will be required to develop a detailed understanding of our rehabilitation partner network to best identify the most appropriate and effective form of treatment that we may be able to provide given the nature of the medical condition.

You will act as an advocate for the employee throughout, taking the Equality Act into consideration at all times, while continuing to finely balance the needs of our corporate customers and the commercial implications of each individual claim.

Due to the nature of this role, full time training will be completed onsite for a minimum of 12 weeks.

Skills and experience we’re looking for:

• Experience of working within a health, clinical and/or claims setting would be advantageous, with an understanding of reasonable adjustments in the workplace and the return-to-work process following absence.
• Excellent telephony capability and able to converse with a variety of customers both verbally and in writing.
• A passion for supporting others through their recovery from a health condition, with the ability to pick things up quickly and multitask in a corporate environment.
• Health related qualifications, or experience of working with individuals with mental health and/or musculoskeletal related conditions (as well as other chronic medical conditions) would be highly regarded.
• Sound judgement and decision-making skills; confidently able to explain reasoning behind decisions whilst remaining adaptable and resilient.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary up to £27,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alannah Burgess a call on 0121 234 7666 or send an email to alannah.burgess1@aviva.com.