• Job Description

  Req#: 6501
  About the Role
  
  Role: Full time | Remote - Ohio residents
  
  If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity.
  
  You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed.
  
  Pay Transparency
  
  This position starts at $13 per hour.
  
  What to Expect
  
  As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
  
  Why apply:
  
  • Work from home while having regular connection with your teammates
  • No weekends
  • Paid training
  • Equipment provided
  • Benefits available
  • Professional development opportunities
  
  
  You need:
  
  • Computer, typing and phone skills
  • Interpersonal skills
  • Detail oriented
  • High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
  • See Skills for Success below
  
  
  Tasks:
  
  • Provide excellent service via phone and live chat
  • Use your computer skills to:
    • Research requests related to profile assistance
    • Track vehicle shipments and vehicle orders
    • Assist with car warranties
    • Escalate critical orders
  • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
  
  
  Questions Before You Apply?
  
  Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
  
  Skills for Success
  
  Required Skills
  
  • Computer, typing and phone skills
  • Can speak and type proficiently at the same time
  • Able to problem-solve, act as a consultant and resolve customer issues
  • Solid work ethic, able to meet deadlines
  • Excellent organizational and interpersonal skills, strong attention to detail
  
  
  Eligibility Requirements
  
  • Must have the ability to pass a pre-employment background check and drug screen
  • High school diploma or equivalent
  • Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
  • Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
  
  
  Schedule
  
  • Training (requires 100% attendance):
    • First four weeks - instructor-led:
      • 8 hours / day
      • Between 8 a.m. and 5:30 p.m. Eastern time
      • Monday - Friday
    • Next four weeks - hands-on calls:
      • Scheduled during hours of operation:
      • Between 8 a.m. and 8 p.m. Eastern time
      • Monday - Friday
  • Work schedule:
    • Able to work shifts between 8 a.m. and 8 p.m. Eastern time
    • Monday - Friday
    • No weekends!
  
  
  Nice to Have
  
  • Degree in a relevant or related field
  • Experience in the automotive industry
  
  
  Remote Work Requirements
  
  • Ohio resident
  • Secluded and distraction-free work environment
  • Required internet setup:
    • High-speed internet delivered through a wired provider (cable or fiber)
    • Computer must be physically connected to your modem / router using an Ethernet cable
    • Wireless, 5G and satellite connections are not supported
  
  
  The Remote Experience
  Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
  
  (direct link to video: https://mrly.info/h4b)
  
  Why Join Our Morley Family
  
  At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
  
  Health & Wellness Benefits
  
  • Medical and prescription coverage
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program with rewards for annual checkups
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
  
  
  Financial Benefits
  
  • 401(k) with match
  • Flexible spending account (FSA)
  • Life insurance
  • Company-paid short- and long-term disability insurance
  
  
  Benefits to Make Your Life Easier
  
  • 24/7 online access to doctors through Teladoc
  • 24/7 nurse help desk
  • Patient advocacy with free 24/7 support for benefit questions and claims
  • Guidance for family, financial and estate planning (including wills)
  
  
  About Morley
  
  Our mission is to deliver extraordinary experiences.
  
  We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
  
  We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
  
  As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
  
  Thank you for your interest in Morley.
  
  Notices
  
  • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
  • Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
  • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

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