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Remote Bilingual Call Center Agent
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Job Description
- Req#: 1276527
Employer Industry: Insurance
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Fully remote position with flexible scheduling options
- Supportive and collaborative work environment
- Equipment provided for your home office
- Chance to make a positive impact on customer satisfaction
What to Expect (Job Responsibilities):
- Handle inbound calls, responding to consumer inquiries and issues
- Provide education and status updates on pre-authorizations or pre-determination requests
- Meet performance goals related to efficiency, call quality, customer satisfaction, first call resolution, and attendance
- Ensure a positive customer experience through effective communication
- Maintain accurate records of customer interactions
What is Required (Qualifications):
- Must be bilingual in Spanish and English
- Minimum of 1 year of customer service experience with the same employer
- High School diploma or equivalent
- Goal-driven and detail-oriented mindset
- High-speed internet connection required
How to Stand Out (Preferred Qualifications):
- Previous experience in the insurance industry
- Strong problem-solving skills
- Ability to work flexible hours, including weekends
- Experience with customer relationship management (CRM) software
#Insurance #CustomerService #BilingualJobs #RemoteWork #CareerOpportunity
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