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Remote Call Center Agent (CSR) - Pennsylvania
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Job Description
- Req#: 49655
Employer Industry: Insurance Services
Why consider this job opportunity:
- Salary up to $22.50 per hour after obtaining the necessary license
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility of a home office setup
- Comprehensive training program to obtain an Insurance License
- Supportive and collaborative work environment focused on employee development
- Encouragement for veterans and their family members to apply
What to Expect (Job Responsibilities):
- Engage with members via phone, email, and other channels to assist with quotes, policy inquiries, and billing questions
- Build rapport with members by understanding their needs and providing accurate solutions
- Process insurance transactions, ensuring compliance with industry regulations
- Collaborate with insurance carriers and internal teams to resolve issues efficiently
- Maintain required certifications and actively pursue opportunities to enhance product knowledge
What is Required (Qualifications):
- High School diploma or GED required; some college education preferred
- Minimum of 6 months of customer service experience required, preferably in healthcare, retail, or hospitality
- Strong written and verbal communication skills with a professional tone
- Must have an Active Property & Casualty license or obtain one within 60 days of hire
- Basic technical troubleshooting skills and comfort with digital tools
How to Stand Out (Preferred Qualifications):
- Experience in a contact center environment
- Strong research and internet skills; ability to learn quickly across various subjects
- Typing speed of 20 WPM with 90% accuracy
- Solid understanding of insurance compliance and regulatory standards
#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #VeteransWelcome
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