• Job Description

  Req#: B7A24DD829
  Channel Blend Call Center Representative
  
  As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY). Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this.
  
  This position requires a minimum of 20 hours per week with a consistent schedule and is compensated at $10 per hour.
  
  Required Equipment for Remote Work:
  
  • Computer (Not a Chromebook or tablet)
  • Phone (cellphone or landline)
  • Headset, Earbuds, or Headset WITH mic
  • Internet (Ethernet cord, adapter, or wi-fi booster is required)
  • Mouse for computer (Not a trackpad)
  
  Responsibilities:
  
  • Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations.
  • Professionally greet prospects by speaking clearly and listening effectively.
  • Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script.
  • Maintain acceptable level of quality assurance scores.
  • Accurately log qualified leads/sales following proper documentation and reporting procedures.
  • Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead.
  • Comply with all federal, state, client, and company rules, regulations, and procedures.
  • Provide excellent customer service by always maintaining professionalism.
  • Maintain a positive attitude towards prospects, co-workers, and all levels of management.
  • Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously.
  • Maintain acceptable attendance according to policy.
  • Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job
  
  Requirements
  
  • Strong communication skills using professional language/grammar and being able to speak clearly and audibly.
  • Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper.
  • Good computer and keyboarding skills.
  • Professional
  • Ability to work individually and as part of a team
  
  Skills:
  
  • Ability to read and interpret documents such as procedure manuals & work instructions.
  • Ability to write routine correspondence.
  • Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management.
  
  This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service!
  
  Benefits
  
  • 401(k) matching
  • Flexible schedule
  • On-the-job training
  • Paid time off
  • Referral program
  • Work from home
  
  Shift:
  
  • Day shift
  • Evening shift
  • Morning shift
  Work Location: Remote must be in Idaho, Oklahoma, Texas or Kansas

• About the company

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