• Job Description

  Req#: 18124513
  Description
  
  Nursing/Clinical Support
  Req #: 86842
  
  The Remote Care Support Specialist is a hybrid role that combines in-person and remote patient support to advance technology-enabled post-acute care programs. This position engages patients at the bedside prior to discharge, enrolling them in remote monitoring and virtual care services, and then continues support at home through virtual outreach, technical assistance, and ongoing encouragement. Working closely with clinical teams and care coordinators, the Remote Care Support Specialist helps drive patient engagement, reduce readmissions, and improve outcomes through compassionate communication and effective use of digital health tools.
  
  Mon-Friday 8am - 5pm. 2-3 days in-person/on-site
  
  Summary:
  
  The Remote Care Support Specialist role supports technology-enabled post-acute care programs designed to reduce hospital readmissions and emergency department utilization. This role is responsible for meeting with eligible patients in person at the hospital bedside prior to discharge, enrolling them in remote patient monitoring (RPM) and other virtual care programs, and ensuring a smooth onboarding experience. Following discharge, the Remote Care Support Specialist continues to engage patients at home by providing tech support, remote navigation assistance, and ongoing encouragement to remain active participants in their care.
  
  Required Minimum Knowledge, Skills, and Abilities (KSAs)
  
  
  1. Education: High school diploma or equivalent.
  2. License/Certifications: Background as a Medical Assistant (MA), Certified Nursing Assistant (CNA), or Emergency Medical Technician (EMT) is required.
  3. Experience: Two years of experience in a health care setting in patient-facing healthcare roles with direct patient interaction.
  4. Additional Skills/Requirements Required: Comfort with digital health tools, smartphones/tablets, and basic technology troubleshooting. Excellent communication skills with the ability to explain technology in simple terms. Strong organizational skills and ability to manage multiple priorities independently. Demonstrated empathy, patience, and commitment to supporting patients across diverse backgrounds
  5. Additional Skills/Requirements Preferred: Experience with remote patient monitoring, virtual care, or chronic disease management programs. Bilingual or multilingual abilities. Familiarity with EHR documentation, patient engagement software, or monitoring dashboards.
  
  
  Additional Information
  
  MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.
  
  We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.
  
  The pay range for this position is $21.97 to $29.28 per hour.
  
  Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).
  
  In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.
  
  If you have questions about this role, please contact [email protected]
  
  Hiring Scam Alert
  
  MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [email protected] .
  
  Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.
  Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

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