• Job Description

  Req#: 4051462
  Please note the following:
  
  1. We are not able to hire anyone in California.
  2. We are not able to hire anyone outside of the contiguous United States.
  3. All applicants must be able to demonstrate that they meet the required qualifications, which includes being able to speak and understand English fluently.
  4. We do not offer sponsorship.
  
  Why This Role Matters
  
  Our Agents are the first point of contact for our clients' customers, which means the technical trouble shooting and customer service you provide directly impacts our ability to succeed as a company. While this is a technical support role, it is equally a customer service role. The most successful individuals in this position are those who are dependable, patient, and genuinely comfortable helping people while solving problems.
  
  What You'll Do
  
  • Engage directly with customers by phone, email, and chat to troubleshoot and resolve technical and administrative issues.
  • Provide clear, calm guidance while helping customers understand next steps.
  • Follow established processes and response timelines to meet service expectations.
  • Document work accurately and thoroughly in the appropriate systems.
  • Identify outdated or missing documentation and flag it so resources can improve.
  • Balance live customer interactions with follow-up tasks while staying focused.
  • Communicate openly about issues, progress, and roadblocks.
  • Uphold service, quality, and policy standards to ensure a consistent experience.
  
  
  Requirements
  
  What You'll Need
  
  • High school diploma or GED equivalent.
  • A quiet, dedicated workspace suitable for taking calls.
  • At least six months of experience providing technical support in a call center environment.
  • Strong written and verbal communication skills.
  • Basic troubleshooting skills and comfort navigating multiple systems at once.
  • Ability to remain calm and customer-oriented while resolving technical issues.
  • Dependable attendance and readiness to begin work at the scheduled start time.
  • Ability to work an eight-hour shift within our hours of operation which are: Monday through Friday from 5:00 AM to 7:00 PM Pacific Time and Saturday from 7:00 AM to 7:00 PM Pacific Time.
  • Ability to remain actively engaged and available during scheduled work hours.
  • Willingness and ability to learn new tools and technologies quickly.
  • Adaptability to evolving processes, procedures, and priorities.
  • Openness to feedback and a commitment to improvement.
  
  Essential Functions and Work Requirements
  
  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
  
  • Work the assigned schedule with minimal unscheduled absences.
  • Be actively available and engaged during scheduled work hours.
  • Accept and manage inbound calls and communications in alignment with performance expectations.
  • Maintain focus while handling live customer interactions.
  • Meet established productivity and responsiveness standards.
  • Communicate clearly and professionally by phone and in writing.
  • Sit or stand for extended periods while working at a computer.
  • Use a keyboard, mouse, and headset consistently and accurately.
  
  
  Salary Description
  
  $18-19/hour, full-time and non-exempt

• About the company

  The best remote jobs for you

Notice