Remote Jobs
Remote Customer Service Representative - Charleston, West Viriginia
This job is now closed
Job Description
- Req#: R0798012
Employer Industry: Health Solutions
Why consider this job opportunity:
- Salary up to $25.65 per hour
- Comprehensive benefits including affordable medical plans, 401(k) with company matching, and employee stock purchase options
- Opportunities for career advancement and growth within the organization
- Flexible work schedules and the ability to work from home
- Supportive work environment focused on employee wellness and development
What to Expect (Job Responsibilities):
- Provide telephone assistance to Aetna Medicaid members and providers, addressing inquiries related to benefits, eligibility, services, and prior authorizations
- Handle inbound calls with a strong focus on customer service and satisfaction
- Maintain high performance standards, attendance requirements, and call quality goals
- Ensure secure and reliable internet connectivity while working from home
- Collaborate with team members to promote an excellent member experience
What is Required (Qualifications):
- High school diploma or equivalent GED
- Ability to communicate effectively with members and providers both orally and in writing
- Must live on the eastern seaboard and identify an alternate work location if unable to work from home
- Self-sufficient and able to work independently from home
- Must meet performance standards and call quality goals
How to Stand Out (Preferred Qualifications):
- Experience working remotely in a call center setting
- Familiarity with Medicaid and Medicare programs
#HealthSolutions #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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