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Remote Customer Service Representative
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Job Description
- Req#: 264518
Employer Industry: Health Insurance Technology
Why consider this job opportunity:
- Salary up to $17.00/hr. for Spanish bilingual candidates, plus performance incentives
- Paid training provided to ensure readiness for the role
- Full-time, seasonal role with performance and attendance-based incentives
- Flexibility to work from home, providing a convenient work environment
- Collaborative and supportive team atmosphere that fosters growth
- Benefits include 401K match and paid time off (PTO)
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls while delivering exceptional customer service
- Manage customer accounts and provide necessary technical support
- Perform application data entry and respond to online chat inquiries as assigned
- Follow defined procedures and policies while interpreting customer needs
- Demonstrate creative problem-solving skills and manage multiple tasks effectively
What is Required (Qualifications):
- Must be 18 years of age or older
- Completion of a background check and drug test within 3 days
- Dedicated, private, and secure workspace with a personal device equipped with a functioning camera
- Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
- Moderate to advanced computer skills and high level of professionalism
How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with Group and/or Individual health insurance or the Affordable Care Act
- Experience in a call center environment
- Familiarity with CRM systems and practices
- Spanish bilingual skills are a plus
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #InsuranceTechnology
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