• Job Description

  Req#: 5001171675300
  Employer Industry: Customer Service Solutions
  
  Why consider this job opportunity:
  - Salary starting between $14.50 and $16 per hour
  - Comprehensive benefits including paid personal time off, sick time, health, vision, and dental coverage, and a 401(k) plan with matching contributions
  - Tuition reimbursement program to support your educational pursuits
  - Opportunity for career advancement and growth within the organization
  - Supportive and encouraging work environment focused on employee success
  - Remote work opportunity available with specific internet and workspace requirements
  
  What to Expect (Job Responsibilities):
  - Handle inbound calls from customers seeking assistance with their wireless accounts
  - Provide world-class customer service, utilizing product knowledge to troubleshoot and resolve customer concerns
  - Process orders, update accounts, and maintain accurate records while effectively multitasking
  - Upsell products and services while ensuring customer satisfaction
  - Collaborate with a cooperative team environment to foster learning and growth
  
  What is Required (Qualifications):
  - Minimum of 1 year of customer service or sales experience, with at least 6 months in a virtual call center setting
  - Exceptional communication and active listening skills, with the ability to build rapport and handle challenging situations
  - Proven ability to sell and upsell products/services while delivering excellent customer service
  - Availability for 12 weeks of paid training and flexible work hours, including weekends and holidays
  - Must pass a background screening and be at least 18 years old, holding a GED or High School Diploma
  
  How to Stand Out (Preferred Qualifications):
  - Strong problem-solving skills and ability to think quickly under pressure
  - Self-motivated with effective time management skills in a home office setting
  - Experience working in a remote environment with a suitable workspace
  
  #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided #CompetitivePay
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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