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Remote Customer Service Representative
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Job Description
- Req#: 5001171676900
Employer Industry: Customer Service for Wireless Telecommunications
Why consider this job opportunity:
- Salary between $14.50 and $15.00 per hour
- Comprehensive training program with supportive coaches and trainers
- Paid personal time off, paid sick time, and health/vision/dental benefits
- 401k with matching contributions and tuition reimbursement program
- Opportunity for career advancement in a stable and cooperative work environment
- Flexibility to work from home with a remote work setup
What to Expect (Job Responsibilities):
- Handle inbound calls from customers seeking assistance with their wireless accounts
- Provide world-class customer service while troubleshooting and resolving customer concerns
- Process orders, update accounts, and maintain accurate records with attention to detail
- Engage in upselling products and services during customer interactions
- Effectively multitask while navigating multiple systems and maintaining a positive attitude
What is Required (Qualifications):
- Minimum 1 year of customer service or sales experience, including 6 months in a call center virtual setting
- Exceptional communication and active listening skills to handle difficult situations professionally
- Proven sales-focused mindset with the ability to upsell products/services
- Availability for 12 weeks of paid training and flexible 8-hour shifts any day of the week
- Must pass a background screening, be at least 18 years old, and have a GED or High School Diploma
How to Stand Out (Preferred Qualifications):
- Quick-thinking problem solver with a strong work ethic and effective time management skills
- Experience working in a remote environment with a suitable workspace setup
#CustomerService #WirelessTelecommunications #RemoteWork #CareerGrowth #SalesOpportunities
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