Remote Jobs
Remote - Customer Service Representative - TPA
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Job Description
- Req#: 854B30389C
Employer Industry: Contact Center Solutions
Why consider this job opportunity:
- Opportunity for remote work, providing flexibility in your schedule
- Comprehensive health care plan including medical, dental, and vision coverage
- Retirement plan options with 401k and IRA
- Paid time off for vacation, sick leave, and public holidays
- Training and development programs to enhance your skills and career growth
What to Expect (Job Responsibilities):
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Assist customers with troubleshooting issues and provide accurate solutions
- Process orders, amendments, and returns efficiently
- Escalate unresolved issues to senior staff when necessary
- Provide feedback to improve customer service processes
What is Required (Qualifications):
- High school diploma or equivalent required
- 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and an ability to think critically
- Ability to work independently and manage time effectively in a remote setting
How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or remote support role
- Reliable internet connection and a quiet home office environment
- Familiarity with customer service software and tools
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