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Remote: Director/AVP Customer Service Support Implementation Leader - (Must be located in Dallas/Fort Worth TX Area)
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Job Description
- Req#: DIREC001635
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Salary up to $150,000 annually
- Opportunity for career advancement and growth within the organization
- Competitive benefits package including healthcare, 401(k), and paid time off
- Engage with leading healthcare professionals and organizations to drive impactful change
- High levels of customer satisfaction and relationship management
- Significant travel opportunities across the U.S. to work directly with clients
What to Expect (Job Responsibilities):
- Drive implementations of clinical support solutions across the enterprise for both new and existing customers
- Lead change management and compliance enablement activities to operationalize clinical solutions
- Ensure effective onboarding of clinical champions and provider training in partnership with the onboarding team
- Institute sustainable processes for steady-state delivery and ensure alignment with customer goals
- Identify and resolve delivery issues, proactively managing operational improvements to enhance customer satisfaction
What is Required (Qualifications):
- Must be located in the Dallas/Fort Worth Area
- Clinical background (NP/PA, RN, MA)
- 10+ years of experience working in U.S. healthcare
- Familiarity with EHR workflow, clinical documentation, and medical coding
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Proven track record in driving results and progressive leadership experience
- Working knowledge of Practice Management Systems
- Experience in analyzing and creating end-user workflows and implementing EHR functionality
- Strong understanding of fee-for-service and fee-for-value practice models
- Ability to interface well at senior management levels within large organizations
#HealthcareTechnology #ClinicalImplementation #ProjectManagement #CareerGrowth #CustomerSatisfaction
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