• Job Description

  Req#: 1293855
  ?? Important Notice
  
  RemX is committed to a fair and secure hiring process. We will never request payment, fees, gift cards, or financial information at any point before or during employment. If anyone claiming to represent RemX asks for payment, please report it immediately, as it is fraudulent and unauthorized. Additionally, any falsified resumes, certifications, or employment documents may result in disqualification and further review.
  
  Remote Healthcare Customer Support Representative
  
  Join a Leading Pharmaceutical Organization from the Comfort of Your Home
  
  Are you passionate about helping people and delivering exceptional customer experiences? RemX is partnering with a nationally recognized Fortune 500 pharmaceutical company to hire Remote Healthcare Customer Support Representatives. This is an exciting opportunity for customer-focused professionals who enjoy solving problems, assisting patients, and working in a fast-paced virtual environment.
  
  If you're ready to take the next step in your career, we'd love to hear from you. Apply today!
  
  Position Details
  
  Position: Healthcare Customer Support Representative
  
  Pay Rate: $16.00 per hour
  
  Compensation: Weekly Pay + Benefits Available
  
  Schedule: Monday through Friday, between 8:00 AM and 9:00 PM EST
  
  Availability Required: Must be flexible to work any assigned 8-hour shift within operating hours
  
  Location: 100% Remote
  
  Equipment: Company-issued equipment shipped directly to your residence
  
  Start Date: To Be Determined
  
  What You'll Do
  
  As a Healthcare Customer Support Representative, you will serve as a valuable resource for patients by providing professional, accurate, and compassionate assistance.
  
  Key Responsibilities
  
  • Deliver outstanding customer service while supporting patient needs and inquiries
  • Handle incoming calls and, when needed, place outbound calls regarding prescription benefit questions and concerns
  • Verify and update patient information while maintaining confidentiality
  • Review and document medical, billing, and account details accurately
  • Assist patients with navigating benefit-related questions and processes
  • Maintain compliance with Federal Healthcare Program guidelines and company policies
  • Accurately enter and maintain customer information in multiple systems
  
  
  Qualifications
  
  Required
  
  • Minimum of 1 year of recent call center experience (required with no exceptions)
  • High school diploma or equivalent
  • Strong communication and active listening skills
  • Excellent attention to detail and data-entry accuracy
  • Ability to meet and maintain established performance metrics and KPIs
  • Capability to work independently in a remote environment
  
  Preferred
  
  • Familiarity with medical terminology
  • Knowledge of HIPAA regulations and patient privacy standards
  • Previous healthcare, pharmacy, insurance, or benefits-related customer service experience
  
  Remote Work Requirements
  
  To be successful in this role, candidates must have:
  
  • A dedicated, quiet, and professional workspace free from distractions
  • Reliable high-speed internet service with a wired Ethernet connection
  • Ability to remain logged in and available throughout scheduled shifts
  • Basic troubleshooting skills for routine technical issues
  • Mobile hotspots, satellite connections, and wireless-only setups are not permitted
  
  Ready to Get Started?
  
  For Immediate Consideration-Apply Here!

• About the company

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