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Remote Medical Billing and Customer Service Representative
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Job Description
- Req#: qPgXhm1K3nCL
Employer Industry: Healthcare Billing and Customer Service
Why consider this job opportunity:
- Base pay plus monthly performance bonuses averaging $100-$400+ a month ($1,200-$4,800+ annually)
- Base salary ranges from $37,440 to $41,600 depending on experience
- Family-owned business that values employee contributions and fosters a supportive environment
- Work from home opportunity or in the Aurora office location
- Stable work schedule: Monday through Friday, 8:00 AM to 5:00 PM, with no weekends or overtime
- Opportunities for career advancement and growth within the organization
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls, averaging 60-100 calls per day
- Provide outstanding customer service by assisting patients with understanding medical bills and payment plans
- Use internal software to document calls and follow-ups accurately
- Collaborate virtually with teammates to support and help fellow representatives
- Participate in ongoing training and receive feedback for continuous improvement
What is Required (Qualifications):
- Must have a high school diploma or equivalent
- Minimum network speeds of 50 mbps download and 15 mbps upload
- Previous call center experience is preferred
- Demonstrated history of good retention in previous roles
- Basic technical skills with the ability to learn multiple software programs in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience in healthcare billing is preferred
- Prior work-from-home experience is preferred
- Familiarity with Electronic Medical Records and payment portals is advantageous
#HealthcareBilling #CustomerService #RemoteWork #CareerGrowth #EmployeeAppreciation
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