• Job Description

  Req#: R54600

  Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

  A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

  
  Great Place to Work®
  Most Loved Workplace®
  Forbes Best-in-State Employer

  Remote Housing Coordinator

  Monday- Friday 11a-8pm EST

  PRIMARY PURPOSE : To provide account support for Service Center clients and to support program procedures and processes that impact customer satisfaction ensuring consistency in process within the account.

  ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Assists with client setup, dissemination and special service requests.
  • Proactively identifies issues that impact customer satisfaction; works with department management and key vendors to develop plans addressing these issues.
  • Participates in client meetings, conference calls and presentations representing the department.
  • Maintains updates or National Contact Center Knowledgebase system.
  • Monitors multiple application tools and client issue reporting channels to respond to and resolve program management and client issues.
  • Communicates with leadership team and internal/external resources to resolve service issues ensuring client satisfaction and retention.

  ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

  QUALIFICATIONS

  Education & Licensing :
  Associate degree from an accredited college or university preferred.

  Experience :
  Two (2) years call center or customer service experience or equivalent combination of education and experience required.

  Skills & Knowledge

  • Strong customer service skills
  • Excellent problem resolution and project management skills
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Ability to work in a team environment
  • Ability to handle multiple conflicting priorities
  • Ability to meet or exceed Performance Competencies

  WORK ENVIRONMENT
  When applicable and appropriate, consideration will be given to reasonable accommodations.

  Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

  Physical : Computer keyboarding, travel as required

  Auditory/Visual : Hearing, vision and talking

  The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

  Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

  If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

• About the company

  Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivit...

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