• Job Description

  Req#: R0042125
  Remote Customer Service Representative - Ken Garff Listening Center
  
  The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!
  
  Great work schedule!
  
  The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class will start April 27th, 2026.
  
  Network Requirements:
  
  • Ethernet connection only (must be hard-wired to router or wall port)
  • Minimum speeds: 50 Mbps download / 20 Mbps upload
  • Maximum ping: 40 ms or lower
  
  
  Equipment Requirements:
  
  • Technical Requirements
  • Internet Requirements
  • Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)
  • Minimum 50 Mbps download speed
  • Minimum 20 Mbps upload speed
  • Maximum 40 ms ping or lower
  • Must provide 3 speed test results taken at different times during working hours for approval
  • Computer Requirements
  • Operating System: Windows 11 required (Mac/Apple products not supported)
  • Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)
  • Memory (RAM): Minimum 16 GB
  • Storage: Minimum 256 GB
  • Equipment & Peripherals
  • Must provide your own equipment
  • Dual monitors (2 or more required)
  • Webcam (required)
  • Smartphone (required for authentication purposes)
  • Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
  • Keyboard and mouse
  
  
  Here's what you'll be doing:
  
  • Answer inbound customer calls promptly and professionally.
  • Determine the customer's concerns and schedule the necessary appointment.
  • Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
  • Document and update customer records.
  • Establish and maintain great customer relationships.
  • Be a team player and uphold Ken Garff's standards of professionalism and integrity.
  
  
  Qualifications:
  
  • Positive, energetic, enthusiastic, and service-oriented.
  • Must provide your own equipment
  • Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
  • The ability to help solve customer problems
  • Excellent problem-solving and communication skills. (Written and verbal)
  • Ability to multitask, organize & prioritize-in other words, work smart.
  • Previous customer service or call center experience is a plus.
  • High School Diploma or equivalent
  • Must be 18 years or older and authorized to work in the U.S.
  • Bilingual in Spanish is a PLUS!
  • Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa
  
  
  Benefits of working at Ken Garff Listening Center:
  
  • Earn a college degree, no cost to you!
  • Paid training-we care about your success.
  • Flexible schedule!
  • Real career growth at a nationwide automotive powerhouse
  • Competitive base pay
  • Paid Time Off
  • Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
  • 401 (k) with Company match
  • Optional Year-end bonus program
  • Employee discounts on Vehicle Purchase, Parts, Service, and More!
  • Great people with a great culture
  
  
  Job Type: Full-Time (35-40-hour work week)
  
  Pay: Starting at $16.00 per hour
  
  $16.25 per hour for Spanish bilingual candidates
  
  We are an Equal Opportunity Employer
  ((We Hear You))

• About the company

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