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Job Description
- Req#: 17302
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Part-time position with benefits, offering flexibility in scheduling
- Opportunity to provide impactful customer service in a healthcare setting
- Supportive and collaborative work environment focused on patient care
- Chance to work remotely, with potential for hybrid arrangements
- Engage in continuous learning through training and meetings on protocol changes
- Bilingual Spanish-speaking skills are highly valued, enhancing communication with diverse patient populations
What to Expect (Job Responsibilities):
- Answer incoming calls and provide outstanding customer service to patients
- Register new patients and verify insurance information
- Document patient inquiries and messages accurately in relevant systems
- Handle customer complaints and provide appropriate solutions
- Schedule appointments and facilitate timely physician follow-ups
What is Required (Qualifications):
- High School diploma or equivalent
- Minimum of one year experience in a call center environment
- Previous customer service experience is required
- Knowledge of XPM and CRM systems is desired
- Licensure or certification as a Medical Assistant, LPN, or Registered Nurse if performing as a Clinical Agent
How to Stand Out (Preferred Qualifications):
- Familiarity with automated call distribution, IVR, and skill-based routing systems
- Strong verbal, written, and interpersonal communication skills
- Experience with coaching and mentoring employees
- Proficiency in Microsoft Office, including PowerPoint
- Ability to thrive in a high-volume call environment
#HealthcareServices #CustomerService #RemoteWork #Bilingual #CareerOpportunity
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