Remote Jobs
Remote Mortgage Customer Service Representative
Job Description
- Req#: 48163
**Employer Industry: Business Process Outsourcing (BPO)**
Why consider this job opportunity:
- Competitive starting compensation based on experience
- Opportunity for career advancement and growth within the organization
- Paid Time Off and paid holidays to take the time you need
- Incentives & Rewards: Participate in contests with cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Supportive and engaging work environment with a casual dress code
What to Expect (Job Responsibilities):
- Handle inbound customer calls in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Escalate customer issues to the appropriate staff and managerial personnel for resolution as needed
- Create and maintain customer CRM records with accurate call details
- Follow all required scripts, policies, and procedures while ensuring first call resolution
What is Required (Qualifications):
- Must be 18 years of age
- High School Diploma or Equivalent
- Ability to multi-task using multiple screens and systems while talking on the phone
- Ability to type swiftly and accurately at 30-45 words per minute
- Excellent organizational, written, and oral communication skills
How to Stand Out (Preferred Qualifications):
- Relevant experience in banking or financial services
- Experience with data entry utilizing a computer
- Proven professional writing and communication abilities
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #HealthBenefits #IncentivesAndRewards
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