Employer Industry: Customer Service and Support

Why consider this job opportunity:
- This position offers the flexibility of remote work, allowing you to work from home.
- Opportunity for career advancement and growth within the organization.
- Work in a collaborative environment focused on client satisfaction.
- Engage in meaningful interactions while promoting client products and services.
- Gain valuable experience in customer service and CRM tools.

What to Expect (Job Responsibilities):
- Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns.
- Evaluate customer interactions and escalate issues to the Online Chat Manager when appropriate.
- Create relationships with new customers to better understand and achieve their needs.
- Respond to customer inquiries, requests, and problems accurately and appropriately.
- Provide administrative support to the customer service team and assist with overflow work as needed.

What is Required (Qualifications):
- High school diploma or equivalent.
- Experience in customer service.
- Strong telephone etiquette.
- Familiarity with CRM tools.
- Excellent communication skills.

How to Stand Out (Preferred Qualifications):
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.

#CustomerService #RemoteWork #CareerOpportunity #ClientSatisfaction #CommunicationSkills

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