• Job Description

  Req#: 300000071851358
  Job Description
  
  Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time
  
  The Representative Patient Financial Clearence Customer Service is responsible for inbound/outbound calls and/or written inquiries from patients, attorneys, insurance companies and vendors with questions, issues, and concerns related to hospital and physician office visits. The Representative Patient Financial Clearence Customer Service will provide an excellent support and ensuring our commitment to the values of Mosaic Life Care. The daily functions will include but are not limited to processing and inputting patient data, fulfilling document requests, maintaining performance and quality standards. Additionally, The Representative Patient Financial Clearence Customer Care will always ensure compliance with confidential data, stay abreast of changing policies and/or procedures related to Mosaic Life Care policies. The Representative Patient Financial Clearence Customer Service will work under direction from Customer Service Manager to ensure service delivery is consistently high-quality and escalate issues to team lead or functional caregivers as appropriate.
  
  Responsibilities
  
  
  • Takes inbound calls from patients, attorneys, insurance companies and vendors.
  • Makes outbound follow up calls and outbound calls to assist in resolution of accounts.
  • Responds to written inquiries from patients, attorneys, insurance companies and vendors.
  • Assists with account resolution by discussing payment and financial assistance options.
  • Processes and inputs patient data and fulfilling document requests.
  • Maintains performance and quality standards which includes aiding in the prevention of abandoned calls.
  • Ensure compliance with confidential data, including HIPAA compliance.
  • De-escalates patient complaints related to current or past due services and/or balances.
  • Researches the patient accounting system to assist the patient with any questions related to previous visits.
  • Other duties as assigned.
  
  Education
  • H.S. Diploma - Required
  • Associate's Degree - Preferred
  
  Work Experience
  • 1 Year - Experience with Customer Service - Required
  • 1 Year - Experience with Health Care office - Preferred
  
  Licenses and Certifications
  • Upon Hire
  
  Travel Requirements
  
  Qualifications
  
  Skills and Abilities
  
  Essential Technical/Motor Skills
  
  • Communicates clearly and concisely; good hand eye coordination
  
  
  Interpersonal Skills
  
  • Excellent oral and written communication skills.
  • Maintains good rapport and professional relationship with caregivers.
  • Demonstrates excellent customer service skills by maintaining friendly, courteous and helpful behaviors.
  
  
  Essential Physical Requirements
  
  • Ability to operate equipment on continuous/repetitious basis such as computer, telephone, fax and copier.
  • Multi-skilled responsibilities require sitting, walking and standing.
  
  
  Essential Mental Abilities
  
  • Analyze and interpret data.
  • Excellent short term and long term memory.
  • Ability to perform multiple tasks and follow system policies and procedures.
  
  
  Essential Sensory Requirements
  
  • Visually assess paper and electronic data, hear telephone and converse
  
  
  Exposure to Hazards
  
  Other Skills and Abilities
  
  • Demonstrated self-starter.
  • Excellent oral, written, and interpersonal communication skills; excellent organizational skills.
  • Ability to quickly assess and respond appropriately to emergency situations.
  • Ability to comprehend medical terms.
  • Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles.
  • Knowledge and experience with a variety of information systems and Internet usage; experience with spreadsheet and word processing software.
  • Ability to work independently and manage individual workload to meet productivity standards along with a varied schedule, which includes weekend and evening coverage.
  
  
  About Us
  
  Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.
  
  Mosaic has a wide array of benefits to meet each employee's individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.

• About the company

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