• Job Description

  Req#: 3971607
  Employer Industry: Nonprofit Crisis Intervention Services
  
  Why consider this job opportunity:
  - Starting pay of $18 per hour, with opportunities for shift differentials and higher rates for bilingual candidates
  - Comprehensive training program designed to equip you with necessary skills and confidence
  - Opportunity for career advancement within a recognized nonprofit organization
  - Flexible scheduling across all shifts, including day, evening, and overnight options
  - Health, dental, vision, and life insurance benefits, along with paid time off and a 403(b) plan
  - Chance to make a meaningful impact on individuals in crisis and contribute to community wellness
  
  What to Expect (Job Responsibilities):
  - Assess the needs of callers seeking 211 assistance and provide crisis intervention and referral services
  - Deliver empathetic and supportive service through active listening and de-escalation techniques
  - Evaluate suicide risk and respond in accordance with agency policies and procedures
  - Document all client interactions accurately using approved software and systems
  - Conduct follow-up with at-risk callers to ensure continuity of care and assess outcomes
  
  What is Required (Qualifications):
  - High School Diploma or equivalent required; Associate degree preferred
  - Minimum of two (2) years of experience in customer service, social work, human services, or a related field required
  - Ability to maintain confidentiality and handle sensitive information professionally
  - Strong organizational and time-management skills with the ability to work independently
  - Availability to work holidays, weekends, and overnight shifts as scheduled
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with community resources
  - Bilingual (English/Spanish or English/Creole) is a plus
  - Demonstrated empathy and compassion when assisting individuals in distress
  - Proficiency with computer systems, databases, and remote communication tools
  - Reliable attendance and punctuality
  
  #CrisisIntervention #NonprofitJobs #CustomerService #MentalHealthSupport #CareerOpportunity
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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