• Job Description

  Req#: 478027BR
  Job Description
  
  ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
  
  This is a remote role, but the following locations are excluded:
  OCONUS, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oregon, Philadelphia (PA), Rhode Island, Vermont, Washington.
  
  This is a product-based, escalation-heavy role that requires strong emotional intelligence and problem-solving skills. As a Customer Service Representative you will address customer concerns through a variety of channels including phone, email, and live chat. CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer.
  
  Day in the Life
  
  Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace
  
  Provide customers with support about the client's products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
  
  Identify and escalate priority issues that need immediate attention
  
  Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
  
  Use support tools, training, including our knowledge base, to respond to inquiries and ensure our customer's satisfaction and a high quality service experience
  
  Identify opportunities for improving the customer experience and share those with Customer Service leadership
  
  Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs
  
  #LI-Remote
  
  Additional Qualifications/Responsibilities
  
  Ideal Candidate
  
  Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
  
  Able to take direction and quickly learn new procedures, processes, and products
  
  Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
  
  Comfortable using technology; familiarity and experience with eCommerce a plus
  
  Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy
  
  Must Have's
  
  A Bachelor's degree or equivalent work experience
  
  1+ years of experience working with customers (preferably at a premium brand)
  
  Excellent written and verbal communication skills
  
  High attention to detail, are organized, and able to follow through
  
  Experience with Salesforce or other CRM software a plus
  
  Laptop or Desktop and noise-cancelling headphones
  
  As part of this role, you'll be required to connect through the company's VPN (Virtual Private Network) on your own device. A VPN provides a secure, encrypted connection between your computer and our systems, protecting company data and ensuring you can safely access the tools you need to do your job.
  
  Position Details
  
  Pay Rate: $18/hour
  
  Contract Length: September - December 2026
  
  Schedule:
  
  Training: Monday - Friday 10:30am - 7:30pm PST ~2.5 weeks
  
  100% mandatory with no time off approved
  
  Post-Training: TBD between the hours of 5am - 8pm PST (confirmed prior to offer)
  
  Full-Time and Part-Time shifts available
  
  What's in it for you?
  
  100% remote
  
  Yuna Health
  
  EAP
  
  401k
  
  Perkspot
  
  Compliance & Eligibility
  
  Background & Screenings: Successful candidates must complete and pass a background check prior to their start date
  
  Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
  
  Work Environment: Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.

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