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Remote Senior Call Center Representative
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Job Description
- Req#: B4127A8B99
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Remote position with flexibility, although candidates must reside in Las Vegas, NV, or nearby areas
- Opportunity for career advancement and growth within the organization
- Competitive salary with potential for bonuses
- Supportive and collaborative work environment
- Chance to work on critical operations supporting client needs
What to Expect (Job Responsibilities):
- Answer and track incoming calls, ensuring effective communication and customer satisfaction
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new Customer Service Representatives (CSRs)
- Conduct database and open-source research to support operations
- Route and escalate calls appropriately based on customer needs
What is Required (Qualifications):
- Minimum of 5 years of experience in a call center environment
- Associate's Degree
- Proven ability to multitask while simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
How to Stand Out (Preferred Qualifications):
- Experience in handling sensitive information
- Detail-oriented and adaptable in a fast-paced environment
- Strong analytical abilities
#CustomerService #RemoteWork #CareerOpportunity #CallCenter #TeamSupport
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