Remote Jobs
Remote Technical Alarm Specialist
5 days agoWhat's your preference?
Job Description
- Req#: 300001116246271
Employer Industry: Security Services
Why consider this job opportunity:
- Salary up to $31.01 per hour, based on experience and qualifications
- Opportunity for career advancement through a tiered specialist program
- Work remotely, enjoying the flexibility and comfort of your own home
- Make a real difference in enhancing customer safety and satisfaction
- Access to comprehensive healthcare benefits, a 401(k) plan with company match, and paid time off
- Best-in-class onboarding training provided to support your success
What to Expect (Job Responsibilities):
- Engage with customers to assess their security needs and recommend suitable products
- Provide technical assistance to customers through scheduled outbound calls, ensuring effective solutions
- Troubleshoot and install a variety of security products and services, communicating resolutions clearly
- Educate customers on their systems' functionalities and identify additional security solutions
- Address technical issues related to communication failures, peripheral devices, and system applications
What is Required (Qualifications):
- High school diploma or equivalent required; some college credits or a degree preferred
- Minimum of 1 year of technical service experience is required
- Strong technical aptitude and excellent problem-solving skills
- One (1) year of experience as a home security systems technician is highly preferred
- A quiet, private workspace that meets company standards for internet bandwidth
How to Stand Out (Preferred Qualifications):
- Additional college credits or a degree in a relevant field
- Experience with a variety of home security systems
- Familiarity with ADT products and services
- Strong multitasking abilities in a fast-paced environment
- Previous customer service experience in a technical support role
#SecurityServices #RemoteWork #CareerGrowth #TechnicalSupport #CustomerSatisfaction
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