• Job Description

  Req#: VENDO001790

  ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As a Repossession Vendor Manager, you will be responsible for managing repossession agent “agent” relationships, negotiating agent contracts, handling agent escalation issues, and managing agent-oriented initiatives on behalf of ACERTUS.

  Schedule: Monday-Friday 8am-5pm

  Pay: $75,000 - $95,000/year. Based on Experience

  This position can be full remote as well. Must be willing to travel from time to time.

  What you will be doing:

  • Ensure vendors operate under compliance guidelines and regulations.
  • Identify and onboard new agents based upon internal need.
  • Agent issue/conflict resolution.
  • Serve as a key point of contact through written and verbal communication with the agent network to identify issues and develop relationships.
  • Manage client and agent damage claims.
  • Assist in projects and initiatives that provide for continuous improvement.
  • Support management and additional business initiatives as assigned.
  • Provide internal reporting based upon company needs and cadence requirements.
  • Supervise, train, and develop Vendor Management partners.
  • Evaluate the Vendor Management Team for individual performance through metrics and communication with partners.
  • Determine workforce need and work with internal partners to hire accordingly.
  • Assist with client and regulatory agency audits.
  • Assist with the development and improvement of departmental policies, procedures, and processes.

  What are we looking for?

  • Must have 3-5 years of management experience.
  • Previous experience in repossessions and managing repossession agents preferred.
  • Previous contract negotiation experience preferred.
  • Knowledge of internal and external tools and other resources that may benefit the team and agent network.
  • Intermediate to expert knowledge of relevant spreadsheet and documentation programs.
  • Intermediate to expert knowledge of reporting functions and tools.
  • PC Skills: Microsoft Word, Excel, and Outlook.
  • Personal responsibility to manage change.
  • Strong written and verbal communication skills including expert level negotiation skills.
  • Strong organizational, decision making and problem-solving skills.
  • The ideal candidate will have pre-established and deep connections with the repossession agent community in the United States.

  Benefits

  At ACERTUS we believe that our employees are our greatest asset. Our benefits include:

  • Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.
  • Company Paid Time Off
  • 7 Company Paid Holidays + 1 Floating Holiday
  • 401(k) with company match starts on the 1st of the month following your start date.
  • Casual Dress Code

  About ACERTUS

  ACERTUS is an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers’ experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

  ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

• About the company

  The only full-scale, tech-enabled automotive logistics platform designed to move, store, recondition, and title & register finished vehicles.

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