• Job Description

  Req#: 11388

  Overview

  “Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.

  As a Residential Account Executive, you will play a critical role in expanding C Spire’s presence through direct residential sales. You will engage potential customers through high-volume, door-to-door outreach to promote C Spire’s suite of home and wireless services – successful RAEs knock on hundreds of doors each month. This field-based position requires persistence, self-motivation, and strong interpersonal skills to convert prospects into customers and upgrade existing services. Your success will be measured through appointments, orders placed, and overall customer satisfaction.

  Responsibilities

  What You Will Do

  In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

  • Ensure each customer is given a personalized experience that integrates technology into their life with amazing ease and effectiveness.
  • Cover minimum amount of appointments, prospecting, and appointment setting per day to maximize sales opportunity through various tactics such as calling campaigns, email campaigns, door to door campaigns, and working with various HOA organizations and key advocates.
  • Submit orders through appropriate means.
  • Achieve customer satisfaction standards (CES surveys).
  • Achieve or exceed individual sales quota and customer retention goals each month contributing to the market goals while maintaining a high energy and highly motivated approach in selling.
  • Adhere to schedule requirements. Comply with established policies and procedures.
  • Perform additional duties as assigned.

  This position is an exceptional introduction to residential field sales, as there is plenty of room to grow and learn from outstanding individuals in the field. From Account Executive you will have a perfect springboard into all areas of C Spire and develop robust career skills.

  Qualifications

  What You Will Bring

  As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our residential sales team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

  In addition to that, we require:

  • A proven track record for meeting/exceeding sales quotas required.
  • Previous customer service experience that includes problem resolution is required.
  • Must have a valid driver’s license with acceptable driving record and access to reliable transportation.
  • The ability to organize and plan time effectively is necessary along with being self-motivated.
  • Strong communication skills (written and oral) and excellent interpersonal skills required.
  • Professional appearance and demeanor is necessary.

  We will give special consideration to candidates who have:

  • C Spire and C Spire Fiber product knowledge
  • Four year degree or equivalent work experience
  • Previous outside sales experience and/or prospecting experience
  • Technical knowledge of cable, wireless or other telecommunication products

  What You Will Gain

  A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

  • Competitive Compensation Package
  • Blue Cross Blue Shield Health Insurance
  • Employee Stock Ownership Program
  • Tuition Assistance Programs
  • Complimentary Wireless Service & Device*
  • 401k Match
  • Teladoc Telemedicine
  • WellBeacon Wellness Program
  • Paid Talent Referral Opportunities
  • Tailored learning paths for every position

  Physical Requirements and Working Conditions

  Must be able to walk and stand for long periods of time in variable weather and be able to lift 40 lbs. of materials. Must be able to stand and to use tablet. Must be able to work flexible hours Monday through Saturday and be punctual and dependable. Must be able to work evenings and some holidays. Must be able to travel and work multiple locations across company footprint.

  *Complimentary wireless service and device available to team members in our wireless footprint.

• About the company

  New wireless phones and devices powered by our LTE network. Managed IT and secure cloud solutions for business. Connectivity at home with fiber internet and HDTV packages.

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