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Resolution Specialist
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Job Description
- Req#: B0.26D
Employer Industry: Maritime Industry
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and resolution processes
- Work closely with cross-functional teams, enhancing professional relationships and networking
- Engage in process improvement initiatives that drive efficiency and effectiveness
What to Expect (Job Responsibilities):
- Handle and resolve customer disputes related to detention, demurrage, freight, and assessorial charges
- Act as the primary point of contact for customers regarding dispute resolution, providing timely and accurate information
- Collaborate with cross-functional teams to understand business needs and provide data-driven solutions
- Collect and analyze data from various sources to identify trends and improve resolution processes
- Educate customers on the proper procedures for requesting mitigation and avoiding disputes
What is Required (Qualifications):
- High school diploma or equivalent; additional education or certification in management is a plus
- Minimum of three years of experience in customer resolution or a related role within the maritime industry
- Excellent verbal and written communication skills, with the ability to present complex information clearly
- Strong analytical and problem-solving skills, with the ability to analyze complex data
- Meticulous attention to detail to ensure accuracy in data analysis and dispute resolution
How to Stand Out (Preferred Qualifications):
- Familiarity with maritime regulations and industry standards related to demurrage, detention, and freight charges
#MaritimeIndustry #CustomerResolution #ProcessImprovement #CareerOpportunity #CustomerService
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