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Job Description
- Req#: 3770924
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work hours, including daytime, evening, and overnight schedules
- Travel reimbursement for business meetings at client locations
- Supportive and collaborative work environment
- Chance to make a positive impact on client performance and contractor success
What to Expect (Job Responsibilities):
- Provide real-time chat support to independent contractors during service delivery
- Host one-on-one sessions with contractors to enhance performance and knowledge of client accounts
- Review performance data and provide recommendations to meet client goals
- Communicate client changes and keep contractor resources up to date
- Analyze customer satisfaction data to identify trends for clients
What is Required (Qualifications):
- Proficiency in Microsoft Office 365, with strong Excel skills
- Ability to collaborate effectively with team members
- Strong decision-making skills and attention to detail
- Capability to provide constructive feedback to agents
- Ability to work independently
How to Stand Out (Preferred Qualifications):
- Experience in a customer service or sales environment
- Familiarity with performance metrics and data analysis
#CustomerService #CareerOpportunity #FlexibleHours #TravelReimbursement #PerformanceImprovement
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