• Job Description

  Req#: 4294684
  Job Type
  
  Full-time, Part-time
  
  Description
  
  The Respite Crisis Services Specialist (RCSS) serves as part of the Crisis Services team, providing trauma-informed, solution-focused crisis intervention, information, referrals and other related services to runaway, homeless and at-risk youth and their families via a crisis hotline and digital communication platforms (live chat, email and forum postings). The RCSS is a variable hour position that serves as a back-up staff member when full-time permanent Crisis Services Specialists are unavailable. A range of shifts are routinely available (day, evening, overnight): shifts may open in advance or become available on short notice depending on the needs of the Crisis Services Center.
  
  Core Responsibilities
  
  • Respond to requests for Crisis Services Center coverage in a timely manner;
  • Respond to NRS and Comprehensive Community Based Youth Services (CCBYS) contacts;
  • Maintain quality documentation of all crisis communications;
  • Report child abuse and neglect to appropriate authorities as required by law;
  • Contribute to continuous quality improvement efforts.
  
  Standard Responsbilities
  
  • Passion, integrity, and commitment to the mission and values of NRS.
  • Ensures confidentiality of callers we serve.
  • Demonstrates respect and acceptance of all individuals and communities serviced by, working in partnership with, or employed by NRS including but not limited to race, gender, ethnicity, social-economic status, and LGBTQIA+ populations.
  • Commitment to flexibility and adaptability with the ability to effectively communicate well with diverse and evolving teams both internally and externally.
  • Adhere to policies and procedures as outlined in the Employee Handbook.
  • Participate, on camera, in regular supervision and staff meetings as required.
  • Attend regular training provided in house, by partners, and for personnel professional development.
  • Ability to attend events in various locations either via personal transportation, rental, or public transportation.
  • Participates in assigned special projects and responds to ad hoc requests as assigned.
  
  
  Requirements
  
  Required Qualifications
  
  • Knowledge and experience working in a social services environment, with a preference for experience with crisis intervention.
  • Have a flexible schedule with the ability to work some weekends and overnight hours
  • Responsive and able to assist with short-term requests for support;
  • Self-starter and detail-oriented;
  • Excellent written and verbal communication skills;
  • Strong interpersonal skills, including the ability to communicate with diverse teams and build strong relationships;
  • Creative problem-solving skills with a positive, solutions-oriented mindset;
  • Ability to be flexible and adaptable to the evolving needs of a dynamic team;
  • Experience prioritizing and managing projects from start to finish and proven track record of meeting deadlines;
  • Proven organizational and multi-tasking skills;
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook);
  • Familiarity with data entry processes and ability to utilize industry-specific software;
  • Commitment to the mission and operating goals of the National Runaway Safeline; and
  • Bilingual Spanish speaking preferred, but not required.
  
  Additional Requirements
  
  • The applicant must submit to a criminal background check and a child abuse and neglect screening and maintain a clear status throughout employment.
  • Travel to conferences and events across the country (approximately 25% of the time).
  • Some evening and weekend hours will be required for engagement activities and events.
  
  
  Salary Description
  
  $17/hour

• About the company

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