Employer Industry: Online Marketing Services

Why Consider this Job Opportunity:
- Salary up to $20 USD per hour
- Opportunity for career advancement and growth within the organization
- Generous paid time off policy and comprehensive benefits package
- Flexible hybrid work model combining remote work with in-person collaboration
- Supportive and inclusive company culture that celebrates diversity
- Chance to make a positive impact on customer satisfaction and business success

What to Expect (Job Responsibilities):
- Respond promptly to retention inquiries via telephone, email, and cases
- Handle inbound cancellation and downgrade calls from existing customers
- Identify reasons for cancellation and implement strategies to retain customers
- Build and maintain relationships with customers through effective communication
- Participate in special projects and tests as needed

What is Required (Qualifications):
- Must not be on any attendance or performance plans
- Minimum of 90 days in the current role
- Exceptional organizational and time management skills
- Strong verbal, written, and interpersonal communication skills
- Ability to work cross-functionally and adapt to changes as necessary

How to Stand Out (Preferred Qualifications):
- Experience in a finance and/or retention setting
- Solid math and problem-solving skills, with an understanding of financial principles
- Proven ability to express empathy and enthusiasm for a customer-focused experience

#OnlineMarketing #CustomerRetention #CareerGrowth #DiversityAndInclusion #RemoteWork

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