Remote Jobs
Retention Specialist
6 days agoWhat's your preference?
Job Description
- Req#: 6918654
Employer Industry: Digital Marketing Solutions
Why consider this job opportunity:
- Salary up to $20 per hour plus commission
- Performance-based increases available within the first year
- Generous paid time off policy and competitive benefits package
- Opportunities for career growth and professional development
- Supportive and inclusive company culture that values diversity
- Flexible remote work environment with hybrid options
What to Expect (Job Responsibilities):
- Respond promptly to customer retention inquiries via phone, email, and Salesforce cases to achieve positive outcomes
- Manage inbound calls from customers requesting cancellation or downgrade, utilizing problem-solving techniques to retain them
- Personalize support by identifying the customer's industry and pain points to propose aligned marketing strategies
- Execute retention strategies using structured offers and active listening to recommend relevant features and services
- Collaborate with cross-functional teams to address underlying issues driving customer churn
What is Required (Qualifications):
- Minimum of 2 years in Customer Retention, Inside Sales, or Account Management, preferably in a SaaS or subscription-based business
- Strong verbal and written communication skills for handling sensitive customer conversations
- Proven experience with save-rate driven metrics or quota-based goals
- Ability to navigate difficult conversations and turn negative experiences into positive outcomes
- Strong analytical thinking skills to assess account history and campaign effectiveness
How to Stand Out (Preferred Qualifications):
- Familiarity with Salesforce and CRM best practices
- A growth mindset with the ability to adapt in a fast-paced environment
- Experience in a tech or subscription-based business context
#DigitalMarketing #CustomerRetention #RemoteWork #CareerGrowth #InclusiveCulture
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