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Retention Specialist - Remote - CA Only
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Job Description
- Req#: 8785424C85
Employer Industry: Telecommunications
Why consider this job opportunity:
- Salary up to $25 per hour
- 100% company-paid medical and dental benefits
- Free fiber internet service for employees living in the service area
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Flexible work arrangements with the option to work remotely
What to Expect (Job Responsibilities):
- Develop and implement strategies to enhance customer retention and foster long-term relationships
- Provide excellent support experiences for customers while meeting goals and KPIs
- Engage proactively with customers to deliver personalized solutions and exceptional service
- Maintain familiarity with telecom products, services, and technology
- Utilize CRM systems and customer service software effectively
What is Required (Qualifications):
- Minimum of 18 years of age
- High School Diploma or GED or equivalent combination of education and experience
- 2-3 years of experience in customer service, retention, or a related field, preferably in the telecom industry
- Familiarity with CRM systems and customer service practices
- Flexibility to work nights, weekends, holidays, and overtime as needed
How to Stand Out (Preferred Qualifications):
- Customer service support experience or experience in sales
- Bilingual communication skills, particularly for serving diverse communities
- Commitment to staying updated with industry developments and trends
#Telecommunications #CustomerService #CareerOpportunity #RemoteWork #CompetitivePay
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