POSITION SUMMARY

Reporting to the Hotel Operations Manager, the Rooms Division Manager at the Autograph Collection Hotel is responsible for overseeing all aspects of the Rooms Division, including Front Office, Guest Services, Reservations and liaising with Housekeeping.

This role ensures seamless guest experiences, operational efficiency, and adherence to brand standards while driving team performance and profitability.

CANDIDATE PROFILE & QUALIFICATIONS

• Bachelor’s degree in hospitality management or related field preferred.
• Minimum of 5 years of Rooms Division experience, with at least 2 years in a managerial role.
• Experience within Marriott International brands, specifically Autograph Collection, is highly desirable.
• Strong leadership, organizational, and communication skills.
• Proficiency in property management systems (PMS), revenue management software, and Microsoft Office Suite.
• Demonstrated ability to handle high-pressure situations with professionalism and poise.

Key Responsibilities

• Operational Leadership:
• Oversee daily operations of the Front Office, Guest Services, and Reservations to ensure smooth and efficient service.
• Maintain high standards of guest service in alignment with Autograph Collection’s brand ethos.
• Monitor occupancy, room rates, and revenue targets, implementing strategies to maximize yield.
• Ensure compliance with health and safety regulations, brand standards, and property-specific SOPs.

Team Management:

• Recruit, train, and mentor department heads and their teams, fostering a culture of excellence and collaboration.
• Conduct regular performance evaluations, set clear goals, and support career development.
• Lead daily briefings and coordinate interdepartmental communication to enhance guest experiences.

Guest Experience:

• Address guest concerns promptly and professionally, ensuring swift resolution and guest satisfaction.
• Maintain a visible presence in the lobby and guest areas to engage with guests and anticipate their needs.
• Drive personalized service that reflects the unique character and story of the Autograph Collection brand.
• Financial Management:
• Develop and manage budgets for Rooms Division, focusing on cost control and profitability.
• Analyze financial reports, including P&L statements and occupancy forecasts, to identify areas for improvement.
• Implement initiatives to enhance revenue through upselling, cross-selling, and optimizing room inventory.

Quality Control & Brand Compliance:

• Conduct regular property walks, room inspections, and spot-checks to maintain brand standards.
• Ensure consistent execution of Autograph Collection’s quality and service standards across all touchpoints.
• Collaborate with maintenance and engineering to ensure room upkeep and functionality.

Strategic Planning:

• Assist in the development of strategic plans for the property, focusing on guest satisfaction and operational efficiency.
• Identify market trends, guest preferences, and competitive benchmarks to refine service offerings.
• Participate in executive meetings to align Rooms Division goals with the broader business strategy.

Core Competencies:

• Leadership & Team Building: Inspires confidence and drives team success.
• Operational Excellence: Ensures smooth operations and quality control.
• Financial Acumen: Manages budgets effectively and drives revenue growth.
• Guest-Centric Focus: Prioritizes guest satisfaction and personalized service.
• Problem Solving & Adaptability: Responds to challenges with strategic thinking.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.