• Job Description

  Req#: 292080

  RPO Operations Manager

  Location: BGC, Taguig

  Shift Schedule: Night

  Responsibilities:

  • Minimum 10+ years of solid experience in managing end to end RPO operations for medium to large scale RPOs predominantly in blue collar staffing market, preferably from BFSI industry vertical.
  • A recruiting manager works jointly with recruiters and oversees the sourcing, interviewing, hiring and onboarding processes.
  • Responsible for managing a team and the accounts that they will support.
  • Take full ownership for supervising, managing and motivating team members and ensure effective collaboration and to achieve goals.
  • Act as the performance improvement driver and inspire positive changes in people management
  • Ability to articulate real time solutions for difficulties occurring during day-to-day operations like market penetration, payrate analysis for difficult to fill positions, device sourcing strategies for large projects.
  • Manage daily catch-up calls with account managers and provide updates as per the need and present meaningful analytics.
  • Acts as an escalation point for matters concerning RPO operations
  • Develop metrics, reporting mechanisms and continuous improvement strategies to effectively measure, track and report to goals
  • Experience in modern trends in recruitment like social media and other free sources.
  • Maintain a fine balance of source mix, manage SLAs.
  • Will also be responsible for owning key reports to client leadership like daily order reporting, demand fulfillment report, Recruiter performance – PIP reporting, order cancellation report. &nb sp; Minimum Requirements:
  • At least 10+ years of solid experience managing a team in an RPO environment managing double accounts into various industry verticals.
  • Sound knowledge in US labor laws and consulting contract types in US market
  • Strong leadership and team management skills
  • Ability to make sound decisions quickly and efficiently
  • Experience with the use of applicant tracking software and HR databases
  • Knowledge of social media and professional networks
  • Able to communicate effectively, both verbally and in writing
  • Ability to prioritize and manage time efficiently

• About the company

  Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.

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