• Job Description

  Req#: 378
  Position Summary
  We're looking for a Sales Engineer with technical energy systems experience and a strong customer focus to support the sale and installation of residential bidirectional EV chargers.
  This role will work cross-functionally with project managers, product managers, support staff, customers and sales personnel to deliver a quality experience for our clients.
  The sales engineer will work externally with suppliers, relevant project approvers, and installers to integrate hardware, software, and energy systems.
  Key Responsibilities
  Pre-Sales Support:
  • Collaborate with sales teams to deliver technical expertise during customer
  consultations.
  • Perform site assessments (virtual or on-site) to evaluate installation feasibility and
  identify requirements.
  Technical Solution Design:
  • Develop and present tailored solutions for residential bidirectional charging,
  incorporating home energy systems, such as solar and storage.
  • Prepare comprehensive technical documentation, wiring diagrams, and installation
  guidelines for clients and installers.
  Utility & Energy Provider Collaboration:
  • Engage with utilities, aggregators, and energy service providers to complete
  interconnection applications, assist with permitting questions, and relevant processes.
  • Organize and conduct witness testing to secure interconnection approvals and ensure compliance with utility standards.
  Installer & Partner Enablement:
  • Work alongside the Project Managers to support installers through technical project scoping, training, material distribution, and troubleshooting where required.
  • Ensure installers possess a thorough understanding of bidirectional charger
  specifications, communication protocols, and safety standards.
  Customer Education & Support:
  • Articulate technical concepts to non-technical customers, highlighting the advantages ofbidirectional charging, ESS capabilities, and vehicle-to-home (V2H) or vehicle-to-grid (V2G) capabilities.
  • Provide post-installation technical support as needed.
  Compliance & Standards:
  • Guarantee all proposed solutions adhere to National Electrical Code, utility
  interconnection requirements, and cybersecurity standards.
  • Work with approvers (AHJ) to resolve/amend project documentation to prepare for and secure successful project commissioning.
  Key Performance Indicators (KPIs)
  Sales Conversion Rate:
  • Proportion of technical consultations resulting in successful installations.
  Installer Readiness:
  • Number of installers trained and certified for bidirectional charger installations.
  Customer Satisfaction:
  • CSAT or NPS scores reflecting technical support and solution design outcomes.
  Technical Accuracy:
  • Reduction in installation rework due to design or specification discrepancies.
  Time-to-Quote:
  • Average duration from customer inquiry to provision of a complete technical proposal.
  Utility Interconnection Success Rate:
  • Percentage of interconnection applications approved without resubmission.
  Qualifications
  Education:
  • Bachelor's degree in electrical engineering, mechanical engineering, or a relevant
  technical discipline (or equivalent experience).
  Experience:
  • Minimum 3 years in technical sales, applications engineering, or field engineering;
  experience in EVSE, energy storage, or renewable energy preferred.
  • Familiarity with bidirectional charging standards (e.g., ISO 15118), utility
  interconnection procedures, and home energy systems.
  Skills:
  • Exceptional technical communication and presentation abilities.
  • Capacity to convey complex technical concepts in accessible terms for customers.
  • Proficiency with CAD tools, electrical design software, and CRM systems.
  Certifications:
  • NABCEP, EVITP, or similar certifications are preferred
  
  Bachelors - required
  
  Minimum of 2 years of experience
  
  Industry: If they can do solar and batteries (those two are minimum) if they come from residential (directly applicable)/commercial (transferrable) background that is preferred as these are more complex

• About the company

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