• Job Description

  Req#: 3FvYSDPs7Gfj
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  eGain (NASDAQ: EGAN) is the global leader in AI knowledge management platforms for enterprise customer engagement. Trusted by the world's most customer-centric companies, eGain's platform combines the power of generative AI with structured, curated enterprise knowledge to deliver accurate, consistent, and compliant answers across every customer touchpoint.
  
  eGain has a long-standing OEM partnership with Cisco, embedding our chat and email management products inside worldwide deployments of Cisco's enterprise contact center platform. That installed base is a built-in, high-intent market: these are enterprises that have already trusted Cisco's contact center for their operations and, through the OEM relationship, already run eGain technology under the hood.
  
  The Opportunity
  
  We're hiring a Sales Executive to go direct into this Cisco contact center customer base and extend this OEM presence with an eGain branded AI Knowledge relationship, driving service automation and agent assist, powered by trusted knowledge from eGain. This is a hunting role with a warm start: the technical foothold exists, and the job is to build and grow the commercial relationship.
  
  What You Will Do
  
  Account & Pipeline Development
  
  
  • Sell into eGain's Cisco OEM installed base and build a systematic outbound motion into those accounts.
  • Build and manage a pipeline from first outreach through discovery, solution positioning, business case, procurement, and close.
  Solution Positioning & Value Selling
  
  
  • Identify contact center leaders (CX, service operations, IT) at these enterprises and position AI Knowledge as the layer that effortlessly enhances their existing Cisco environment, driving self-service deflection, agent assist, and faster resolution.
  • Develop and pitch value narratives that quantify the ROI of AI-driven service automation and agent assist (deflection rates, handle time, first-contact resolution, CSAT).
  Partner & Alliance Engagement
  
  
  • Partner closely with eGain's Cisco alliance team, solution consultants, and customer success to design account plans and land expansion deals inside existing Cisco relationships.
  • Represent eGain at Cisco partner and field events, and build relationships with Cisco account teams and channel partners (e.g., CDW, WWT) who influence these accounts.
  Forecasting & Pipeline Hygiene
  
  
  • Maintain accurate forecasting and pipeline hygiene in the CRM, and report on territory coverage and account penetration.
  What You Bring
  
  Required Experience
  
  
  • 5-10 years of quota-carrying enterprise software or contact center technology sales experience.
  • Direct experience selling within the Cisco ecosystem, either at Cisco itself (contact center / collaboration business unit) or at a major Cisco VAR/SI partner, with working knowledge of how Cisco contact center deals get sourced, structured, and closed.
  • A track record of prospecting and closing net-new or expansion business within a defined account base, not just managing inbound demand.
  • Comfort selling to both business buyers (CX, operations) and technical buyers (IT, contact center architecture).
  • Strong consultative selling skills, able to build a business case grounded in operational metrics, not just product features.
  Preferred Experience
  
  
  • Familiarity with AI/knowledge management, self-service, or conversational AI solutions.
  Why eGain
  
  
  • Recognized as a Leader in Gartner's inaugural Magic Quadrant for Customer Service Knowledge Management Systems.
  • 25+ years of experience helping the world's largest enterprises, including JPMorgan Chase, Liberty Mutual, BUPA, and the IRS, deliver trusted, AI-powered knowledge to customers and agents.
  • A built-in, high-intent market: this role goes direct into enterprises that already trust and run eGain technology through our OEM partnership with Cisco.
  • Sits at the center of one of eGain's fastest-growing go-to-market motions: converting a deeply embedded technology footprint into expanded, high-value AI Knowledge relationships.
  Our Hiring Process is "Easy with eGain"
  
  Step 1
  
  Written test
  
  
  • Aptitude section - this is a GRE style test (60 minutes or less)
  • Functional section - this is a take-home test
  
  
  Step 2
  
  Panel interview
  
  Next step
  
  Email your resumé to [email protected] with the position title "Sales Executive" in the email subject.

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