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Sales Support Specialist (Loan Processor) - Denver, CO (Remote/Hybrid)
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Job Description
- Req#: 7588918003
Employer Industry: Financial Technology
Why consider this job opportunity:
- Competitive compensation with a base rate of $25/hr and incentive potential
- Equity options available
- Generous paid time off, including Flexible Time Off (FTO) and 100% paid parental leave
- Exceptional benefits, including highly subsidized medical, dental, and vision plans, along with fully company-paid mental health, disability, and basic life insurance
- Up to $1,000 per year for eligible professional development expenses
- Opportunity to work in a remote/hybrid capacity within the greater Denver area
What to Expect (Job Responsibilities):
- Drive customer loan document completion, assisting customers with contract signing, Power of Attorney (POA) completion, and stipulation collection
- Manage a high volume of inbound and outbound customer interactions via phone, SMS, and email
- Serve as the primary point of contact for customers post-sale until all loan documents are signed
- Explain POA documents and facilitate the necessary steps for completion
- Validate customer information to ensure the accuracy of loan applications
What is Required (Qualifications):
- Minimum of 1 year of experience in a high-volume, customer-facing role, preferably with prior loan processing or adjacent financial operations experience
- High computer literacy and ability to quickly adapt to multiple software programs, including Google Workspace and Slack
- Exceptional attention to detail and accuracy
- Strong organizational and time management skills to meet daily production goals
- Must be authorized to work in the USA
How to Stand Out (Preferred Qualifications):
- Experience in loan processing or adjacent financial operations is a plus
- Familiarity with various software programs and tools used in customer interactions
#FinancialTechnology #CustomerService #CareerOpportunity #CompetitiveCompensation #RemoteWork
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