• Job Description

  Req#: 455829000022361477
  Job Description
  Salesforce Administrator
  
  Location: Remote
  
  Interview Process: 1 round, Virtual/Online
  
  Duration: 12 MonthsEmployment Type: ContractExperience Required: 06+ Years
  
  Candidate Location: No SC residency required. Open to nationwide candidates.
  
  Project Scope:
  
  We are seeking an experienced Salesforce Administrator to support the daily administration, enhancement, integration, and maintenance of an enterprise Salesforce environment. This role will play a key part in supporting business operations by managing Salesforce configurations, user administration, workflow monitoring, sandbox environments, and external system integrations.
  
  The ideal candidate will have strong hands-on Salesforce administration experience along with knowledge of integrations involving AWS Connect, ServiceNow, and Azure Active Directory (Azure AD). The role also requires experience supporting authentication, security, and Single Sign-On (SSO) solutions within Salesforce environments.
  
  Key Responsibilities:
  • Manage Salesforce user accounts, profiles, permission sets, and access controls
  • Create, modify, deactivate, and maintain users following security and governance best practices
  • Configure and manage Salesforce sandbox environments for development, testing, and QA purposes
  • Collaborate with development teams to promote code changes and updates across Salesforce environments
  • Monitor workflow queues, automation processes, and system performance to ensure operational efficiency
  • Troubleshoot and resolve workflow, automation, and system-related issues
  • Support and maintain integrations with external platforms including AWS Connect, ServiceNow, and Azure AD
  • Configure and maintain identity provider integrations with a strong focus on Azure AD and Single Sign-On (SSO) functionality
  • Ensure secure authentication and access management across integrated systems
  • Maintain Salesforce configurations, customizations, workflows, and documentation
  • Provide end-user support, troubleshooting, and training as needed
  • Collaborate with technical and business teams to support operational improvements and system enhancements
  • Ensure compliance with organizational security standards and governance policies
  
  Required Skills & Experience:
  • Salesforce Certified Administrator certification (or equivalent Salesforce Administration certification)
  • 5+ years of experience as a Salesforce Administrator with strong expertise in day-to-day Salesforce administration and maintenance
  • Experience managing Salesforce users, profiles, roles, permission sets, and security settings
  • Strong experience with Salesforce workflows, automation processes, and troubleshooting
  • Experience with Salesforce sandbox management and environment administration
  • Strong understanding of Salesforce security and access management best practices
  • Excellent problem-solving, analytical, and troubleshooting abilities
  • Strong written and verbal communication skills
  
  Preferred Skills:
  • Experience creating and managing Salesforce sandbox environments
  • Experience promoting code changes and deployments between Salesforce environments
  • Familiarity with external integrations including AWS Connect, ServiceNow, and Azure AD
  • Experience configuring and supporting Single Sign-On (SSO) and Identity Provider integrations
  • Knowledge of enterprise application integration and data synchronization practices
  
  Education:
  
  Bachelor's Degree in Information Technology, Computer Science, or a related field
  
  Certificate:
  Salesforce Administrator Certification required
  
  CJIS Certification will be required after onboarding (training provided by the State following successful background check completion)

• About the company

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