• Job Description

  Req#: 103466
  Employer Industry: Technology Services
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Competitive salary with performance-based incentives
  - Flexible remote work arrangement
  - Engaging and dynamic work environment with a focus on collaboration
  - Chance to lead innovative projects and drive continuous improvement in Salesforce services
  - Commitment to professional development through training and certifications
  
  What to Expect (Job Responsibilities):
  - Lead and manage the end-to-end delivery of Salesforce support operations, including Incident, Problem, Change, and Release Management
  - Ensure adherence to SLAs, backlog reduction, and timely resolution of support tickets
  - Act as the primary contact for business stakeholders, IT leadership, and vendor partners, managing communication and prioritization
  - Drive automation for routine tasks and identify opportunities for process optimization
  - Oversee small enhancements and release cycles, ensuring smooth deployments and regression testing
  
  What is Required (Qualifications):
  - Minimum of 10-15 years of experience, with at least 6 years in Salesforce delivery and support
  - Strong understanding of Salesforce Clouds including Sales, Service, Experience, and Marketing Cloud
  - Experience with ITIL processes, particularly in Incident, Problem, and Change Management
  - Proven ability to run 24x7 support models with offshore/onshore teams
  - Salesforce Administrator (ADM 201) certification is mandatory
  
  How to Stand Out (Preferred Qualifications):
  - Salesforce Advanced Admin certification
  - ITIL Foundation v4 certification
  - Salesforce Platform App Builder certification
  - Experience with ServiceNow or similar ITSM platforms
  - Any project management certification (PMP, CSM)
  
  #TechnologyServices #Salesforce #RemoteWork #CareerGrowth #ProjectManagement #ContinuousImprovement
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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