• Job Description

  Req#: 1100050
  The Lash Lounge Manager
  
  

  The Lash Lounge enables our Members and Guests as well as the value they place on feeling and looking their best. Our proprietary training approach to healthy lash extensions boosts the confidence of our guests, builds trust in our brand, and sends our community out into the world with a smile. Join our team and showcase your leadership skills in our vastly growing Lash Lounge family.
  
  

  WHO WE ARE:
  
  

  The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes.
  
  

  WHO WE ARE LOOKING FOR:
  
  

  The Salon Manager position is a high-profile leadership position that is responsible for the salons overall growth, coordination, operational success. This manager will ensure the salon meets or exceeds financial goals, while providing remarkable leadership in areas of customer service, team member relations, sales, and member participation. The Salon Manager will provide daily support to their team and offer ongoing leadership, motivation, and development. They are responsible for coaching, communication, alignment, and holding their Lash Lounge team to the salon expectations. The General Manager will also act as the salon ambassador to provide each member an unforgettable experience.
  
  

  RESPONSIBILITIES:
  
  

  • Manage the daily operations of the salon
  • Schedule the staff. The salon manager oversees the schedule and maintains proper staff coverage.
  • Manage and track: sales, guest counts, comparable sales, donations, gift cards, waste, overtime, costs of products, repairs and maintenance, and other data as needed.
  • Manage inventory, conduct inventory count, enter inventory into the system, order products and supplies to maintain correct inventory levels.
  • Manage the appointment scheduling for Lash Lounge guests and proper handling of incoming and outgoing calls with the expected “Gold Standard” customer service level.
  • Be proficient and educated in working the POS software, sales transactions of guests for services and retail items, and manage the end of day cash drawer reconciliation.
  • Resolve issues such as scheduling conflicts or mishaps, product returns, customer complaints, and general salon maintenance to keep everything running and looking its best.
  • Assist with promotional events at the salon or outside the salon to help market the salon and build the brand.
  • Coach and develop team members
  • Ensures each guest has a unforgettable and consistent experience

  REQUIRED SKILLS:
  
  

  · Esthetician license strongly preferred

  · 5+ years directly managing a team of 3 or more

  · College Degree in Business or other relatable field experienced is preferred

  · Strong verbal communication and listening skills.

  · Strong customer service skills.

  · Strong membership sales experience is required.

  · Experience with team building activities.

  · Experience in Organic Social Media Management.

  · Initiates self-learning and is comfortable at educating guests on products and services offered.

  · Well organized, detail oriented and identifies additional tasks to be completed.

  · Forms strong working relationships within team and creates a teamwork environment.

  · Takes a leadership role by helping others with training, offers assistance, and helps solve guest issues related to a faulty service. Willing to check and “fix” work performed by other stylists.

  · Ongoing learner; exhibits insatiable curiosity and an interest in self improvement.

  · Keeps salon owner aware of any issues that are going on in the salon and suggests productive solutions to resolve them in order to ensure the salon runs smoothly on a daily basis.

  
  

  WHY JOIN OUR TEAM?
  
  

  Salary; commiserate with experience
  
  

  Annual Bonus Plan
  
  

  Free lash extensions and all other salon services
  
  

  Discounts on retail products
  
  

  If you love the challenge of starting a new business and take pride in growing something from the ground up, then this is the position for you! If you are awesome at motivating staff, and want to see your team grow, please submit your resume. We would love to meet you!

  Compensation: $35,000 - $55,000 / year

  
  
  
  

  WHAT WE DO:
  
  

  The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.
  
  

  
  
  

  WHY JOIN OUR TEAM:
  
  

  We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers.
  
  

  Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.
  
  

  
  

  This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Lash Lounge Corporate.

• About the company

  Simplify your morning routine with natural-looking eyelash extensions, tinting, threading, and permanent makeup. Find a Lash Lounge near you today!

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