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Scaled Customer Success Manager
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Job Description
- Req#: 6000000000486978
Employer Industry: Design and Technology
Why Consider this Job Opportunity:
- Equity packages available, allowing you to share in the company's success
- Comprehensive health benefits plans to support your well-being
- 401(k) retirement plan with company contributions
- Inclusive parental leave policy that accommodates all parents and caregivers
- Flexible leave options to promote work-life balance and personal well-being
- Opportunity to work in a dynamic, mission-driven environment with room for growth
What to Expect (Job Responsibilities):
- Proactively manage the end-to-end renewal process to ensure timely renewals and address potential risks to customer retention
- Forecast renewal rates and manage a large portfolio of accounts using automated tools and touchpoints
- Develop and implement scalable processes to streamline renewals and enhance customer engagement
- Monitor customer health metrics, product usage, and engagement to identify risks of churn or downsell
- Utilize data-driven insights to prioritize outreach and provide targeted support to at-risk customers
What is Required (Qualifications):
- Proven experience managing multiple renewal timelines simultaneously
- Strong ability to simplify complex concepts and adapt communication styles for diverse audiences
- Proficiency with CRM systems and maintaining accurate customer records
- Excellent collaboration skills, with a passion for rallying others around shared goals
- Demonstrated ability to embrace agility, creativity, and a growth-oriented mindset
How to Stand Out (Preferred Qualifications):
- Experience in a sales or customer success role, particularly within a technology or design-focused company
- Familiarity with data analysis to inform decision-making and influence outcomes
- Track record of taking initiative and resourcefully overcoming challenges
- Strong interpersonal skills, with a focus on building lasting partnerships
#Design #Technology #CustomerSuccess #CareerOpportunity #FlexibleWork #GrowthMindset
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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