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Scheduler, Default Service - Loss Mitigation
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Job Description
- Req#: 3388
Overview
Are you eager to unlock your ultimate career potential ina role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate must possess excellent communication and problem-solving skills, as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast-paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. We encourage you to apply today!
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will...
• Schedule and confirm appointments with borrowers, clients, and closing teams in order to meet specific scheduling and signing requirements
• Work directly with team members and the scheduling management team building and maintaining relationships with borrower's, signing agents, clients, and closing teams
• Review instructions to ensure scheduled appointments are accurately assigned
WHO YOU ARE
You possess ...
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
• Excellent verbal and written communication skills.
Responsibilities
• Enter and assign scheduling requests, as necessary
• Send recruiting requests when necessary
• Monitor vendor fees to ensure fee guidelines are being met, obtain management approval for any fees exceeding company guidelines
• Monitor vendor notes for performance/reject issues to ensure quality agents are being utilized, as necessary
• Confirm signing appointment completion via phone, fax, and/or email with borrower(s), signing agent(s), client(s), and closing team(s) and update Status Screen
• Adhere to all company policies and procedures
• Meet minimum production goals and quality requirements as set by management
• Proficient in ServiceLink operating systems and internal search engines
• Perform all other duties as assignedAll other duties as assigned
Qualifications
• High School diploma or equivalent required
• Demonstrate good communication and customer service skills
• Detail oriented, efficient and organizedAbout the company
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