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Job Description
- Req#: 3749851
Employer Industry: Language Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and interpreter engagement
- Engage in a fast-paced role that promotes innovation and effective communication
- Work with cutting-edge technology in the language services industry
What to Expect (Job Responsibilities):
- Schedule On-site and Pre-Scheduled Video (VRI) Interpreter appointments to meet client needs
- Manage urgent scheduling requests by accessing the employer's database of interpreters
- Track and audit schedules and timesheets for interpreters servicing clients
- Collaborate with other departments to ensure continuity in client experience
- Support interpreters by creating events and programs to enhance engagement and satisfaction
What is Required (Qualifications):
- Minimum of 2 years relevant customer service experience
- Ability to be resourceful, take ownership, and show great attention to detail
- Excellent written and verbal communication skills
- Outstanding customer service and professional behavior
- Intermediate level experience with Microsoft Suite of Products (Excel, Word, Outlook, etc.)
How to Stand Out (Preferred Qualifications):
- Experience in a scheduling or coordination role within a service-oriented environment
- Familiarity with interpreter services or the language services industry
- Proficiency in additional languages
#LanguageServices #CustomerService #CareerOpportunity #InterpreterEngagement #SchedulingCoordinator
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